Specialist, Communications & Knowledge Management

Chobani•Remote, NY

36d•$60,500 - $95,700

About The Position

The Communications & Knowledge Management Specialist serves as the central owner of product information accuracy and consumer messaging. This role bridges Consumer Loyalty and cross-functional partners to ensure consistent, timely, and accurate product narratives. This individual combines strong writing, content strategy, and project management capabilities to translate complex product information into clear, actionable content—enabling the team to confidently engage consumers and make informed business decisions.

Requirements

Bachelor’s degree in Communications, Business, or related field
5+ years of experience in communications, content management, or a related role
Exceptional writing and editing skills, with the ability to simplify complex information
Project management skills with experience managing multiple stakeholders and deadlines
Experience working with knowledge management systems or content platforms
Proven ability to build relationships and collaborate across functions
Strong attention to detail and commitment to accuracy
Customer-centric mindset with an understanding of consumer-facing implications
Ability to operate independently in a fast-paced, evolving environment

Nice To Haves

Experience in CPG, food and beverage, or regulated industries
Familiarity with product lifecycle, labeling, or regulatory considerations
Experience supporting customer care, consumer experience, or brand communications teams
Exposure to project management tools and content workflows

Responsibilities

Own and administer internal knowledge systems, including the Knowledgebase (Consumer Loyalty Team) and Chobani Library (cross-functional partners)
Ensure all product-related content is accurate, current, and aligned across platforms
Establish and maintain content governance, including version control, review cycles, and approval workflows
Audit and continuously improve content quality, usability, and accessibility
Research, validate, and translate complex product information into clear, concise messaging for internal use
Partner with subject matter experts across Quality, Regulatory, R&D, and Marketing to ensure accuracy and completeness
Proactively communicate product updates, including ingredient, packaging, and formulation changes, with clear timelines and implications
Ensure alignment between Consumer Loyalty Team messaging and broader internal communications
Lead the end-to-end content development lifecycle, from intake through publication and maintenance
Coordinate cross-functional stakeholders to gather inputs, secure approvals, and meet deadlines
Track and manage multiple content initiatives simultaneously, ensuring timely delivery and consistency
Identify process improvements to increase efficiency, scalability, and responsiveness of content systems
Serve as a resource for internal teams (Legal, Sales, Marketing, Communications, Quality, Regulatory) seeking product information
Participate in new product and initiative discussions to anticipate and prepare content

Benefits

medical, dental, vision coverage
disability insurance
health savings account
flexible spending accounts
tuition reimbursement
401k match of 100% on up to 5% of eligible pay
fertility and childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
employee assistance program
fitness discounts
a wellness reimbursement
on-site gym access (certain locations)
a monthly wellness newsletter
120 hours of paid time off
11 holidays
paid volunteer time off