Specialist, Communication in Marketing

Vosker•Montreal, QC

1d•Hybrid

About The Position

The next challenge awaiting you: We’re looking for our future Marketing Communications Specialist to continue improving the customer experience and retention through targeted communications. Whether through emails, apps, social media, or by supporting the team, your goal will be to optimize recurring revenue generation and customer satisfaction for the SPYPOINT and VOSKER brands.

Requirements

You have a degree in marketing, combined with 1 to 3 years of experience in marketing communications, UX copywriting, or any other relevant experience
You are fluent in French and English, both written and spoken (frequent contact with people outside Quebec)
You have strong writing skills
You are able to manage projects independently and autonomously
You have strong time management and organizational skills, with the ability to handle multiple projects simultaneously
You have knowledge of relationship marketing, customer loyalty, and UX
You have a strong interest in the customer experience
You demonstrate thoroughness in coordination, organization, and execution
You demonstrate dynamism, curiosity, creativity, and a team spirit

Nice To Haves

You are proficient with CRM software (a plus)

Responsibilities

You’ll create relationship-building and loyalty-focused content for our customers
You’ll update customer support content
You’ll contribute to UX copywriting
You’ll collaborate with the brand, Customer Advisory, product, and development teams on the creation and launch of new products
You assist the Customer Service team in creating support content and training agents
You provide guidelines to graphic designers, translators, and other support teams
You ensure the quality of communications sent to our customers
You generate reports and highlight key findings

Benefits

A work environment where your ideas come to life and your ambitions take flight
A dynamic, non-routine daily life every day is different, and that’s what makes it exciting!
A hybrid work model: work from home or from one of our offices it’s your choice
The opportunity to work remotely from abroad for up to 3 months (90 days)
Access to a learning platform to grow your skills on company time
A wellness account to reimburse expenses related to your health, passions, and interests
Free 24/7 access to online healthcare professionals and an Employee Assistance Program (EAP)
Comprehensive group insurance including vision and dental, 50% paid by the employer
A group RRSP with employer contributions
Parental leave top-up for new parents
Vacation based on your total years of professional experience