Specialist - Client Services/Specimen Management

Labcorp•Tulsa, OK

About The Position

Client Services Representative – Specimen Accessioning/Processing Labcorp is seeking a Client Services Representative to join a dynamic team in Tulsa, Oklahoma Work Schedule: 4pm to 1230am Monday to Friday; weekends and holidays as scheduled Job Responsibilities Act a liaison between Labcorp, the customer base and patients and sales reps Communicate with all laboratory departments along with outreach to other Labcorp sites Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests Investigate and resolve any patient or client concerns in a timely manner Interact with internal and external customers in a courteous, friendly and professional manner while following documented qua lity protocols Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing Review test forms for accuracy, resolve and document any discrepancies Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance Flexibility and willingness to perform other job - related tasks as requested, in support of the lab’s success and overall patient care Minimum Qualifications High School Diploma or GED equivalent 6 months of experience in customer service Preferred Qualification: Current or prior Labcorp experience Associate's degree 6 months of experience working in a call center environment 6 months of experience in the healthcare industry, such as a physician's office , clinic or hospital Additional Job Standards Experienced in managing multiple applications, using two monitors, with strong organizational skills Excellent multitasking abilities while maintaining focused attention to details Flexibility and ability to manage and adapt to changing priorities quickly Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous Well - versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications Bilingual in English and Spanish At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that help s our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Sto ck Purc hase Plan. Employees regularly scheduled to work less than 20 hours , Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan . Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here . Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement .

Requirements

High School Diploma or GED equivalent
6 months of experience in customer service
Experienced in managing multiple applications, using two monitors, with strong organizational skills
Excellent multitasking abilities while maintaining focused attention to details
Flexibility and ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
Well - versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Bilingual in English and Spanish

Nice To Haves

Current or prior Labcorp experience
Associate's degree
6 months of experience working in a call center environment
6 months of experience in the healthcare industry, such as a physician's office , clinic or hospital

Responsibilities

Act a liaison between Labcorp, the customer base and patients and sales reps
Communicate with all laboratory departments along with outreach to other Labcorp sites
Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
Investigate and resolve any patient or client concerns in a timely manner
Interact with internal and external customers in a courteous, friendly and professional manner while following documented qua lity protocols
Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
Review test forms for accuracy, resolve and document any discrepancies
Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
Flexibility and willingness to perform other job - related tasks as requested, in support of the lab’s success and overall patient care

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Sto ck Purc hase Plan.
Employees regularly scheduled to work less than 20 hours , Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

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