Specialist, Client Service Management

BNY Mellon • Atlanta, GA

2d • $52,000 - $85,000 • Onsite

About The Position

BNY is seeking a Specialist, Client Service Management to join its Wealth Management team in Atlanta, Georgia. The role provides day-to-day client support, resolves transaction and process-related issues, and helps maintain strong client relationships by researching and responding to inquiries. The specialist communicates with clients about BNY products, services, and procedures through phone, email, and other channels. They also research operational or client matters, route issues to the appropriate teams when needed, and provide updates through resolution and closure.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience in a related field.
• 0–2 years of experience in an operational area and/or client services.
• Strong client service orientation with excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Detail-oriented, with strong organizational and problem-solving skills.

Responsibilities

• Provide day-to-day client support to resolve transaction and process-related issues, with guidance as needed.
• Research and resolve client inquiries efficiently and professionally to maintain strong client relationships.
• Respond to client questions by phone, email, and other channels regarding BNY products, services, and procedures.
• Research operational or client matters, route items to the appropriate team when needed, and provide status updates on open issues and closures.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Potential eligibility for an annual discretionary incentive award.
• 401(k) plan for eligible employees.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
• Paid time off benefits, including vacation and sick time, dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level