Specialist, Client Optimization

Indeed•Stamford, CT

2d•$23 - $35•Hybrid

About The Position

As a Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction. This role is a hybrid position with a 9 AM to 6 PM schedule, requiring Tuesdays and Wednesdays in-office in our Stamford, CT location.

Requirements

Requires a minimum of 2 years of related experience.
Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
Passionate about helping customers find a resolution to their problems
Willing to work well under pressure, multitask, and prioritize responsibilities
Flexible to work in a changing environment and seek feedback to incorporate it into your work style
Motivated to handle a high volume of inbound volume each day influencing positive client outcomes

Responsibilities

Have a consultative approach to assess the client’s pain points and suggest a solution approach to “WOW” them.
Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
Be motivated to achieve Client-centric KPIs such as CSAT and Conversion.
Working in a team-centred environment where continuous learning and experimentation is your day-to-day
Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems and propose solutions.