Specialist, Client Operations

BNY Mellon • Pittsburgh, PA

6d

About The Position

Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem-solving skills based on precedence and experience. Uses communication skills to deliver high-quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a general understanding of broader BNY Mellon services and offerings. Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts. Participates in internal activities and initiatives designed to improve the client experience. No direct reports. Supports a selected number of client accounts of limited complexity.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
• Applies problem solving skills based on precedence and experience.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a general understanding of broader BNY Mellon services and offerings.
• Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
• Tracks information related to general client issues and needs to support business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.

Benefits

• Generous paid leaves, including paid volunteer time
• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level