Specialist, Client Management

McKesson•Cary, NC

9d•Hybrid

About The Position

The Client Relationship group (Strategic Account Management) plays a critical role within the Biologics team, focusing on large-scale client relationships that span nearly all Biologics business units. This team serves as the primary point of contact and the “face of Biologics” to biopharma partners, helping mitigate service risks and improve outcomes through proactive account oversight. The Specialist, Client Management is responsible for ensuring clear client communication, driving continuous improvement, and supporting the broader Client Relationship team. This role requires a naturally inquisitive mindset and a willingness to challenge the status quo to enhance processes and program performance. This highly visible position provides the opportunity to lead strategically critical programs that span multiple business lines while ensuring service excellence in alignment with client agreements.

Requirements

Bachelor’s degree or equivalent experience
Typically requires 4+ years of relevant experience
3+ years of experience in healthcare, pharmaceutical, account/client management, finance, distribution, or consulting
Experience with Microsoft Office Suite, including Visio and Project
CRM experience (CareTend preferred)
Strong collaboration skills with a customer-focused mindset
Proven ability to manage multiple projects within budget and timelines
Advanced project management and organizational skills
Must be authorized to work in the U.S.

Nice To Haves

Advanced degree (MBA, MHS) preferred
2+ years of account management experience preferred
Strong experience with process documentation and improvement
Analytical mindset with the ability to identify trends and recommend solutions
Advanced proficiency in Excel and PowerPoint
Excellent verbal and written communication skills
Ability to build strong relationships and align teams toward shared goals
Strong time management and organizational abilities

Responsibilities

Monitor program profitability monthly and provide analysis when performance falls below established thresholds
Understand contractual obligations and support negotiation of incremental agreements post go-live
Coordinate internal efforts to size new client initiatives and deliver pricing proposals
Ensure accuracy of all client invoices prior to release, including review of line items and supporting documentation
Partner with Finance to ensure timely invoice delivery and escalate any discrepancies as needed
Serve as the primary point of contact for assigned pharmaceutical clients
Manage client expectations regarding service delivery and program execution
Provide proactive, consultative recommendations focused on process improvement, revenue growth, and cost savings
Own all non-sales and non-IT client communications (written and verbal)
Prepare and deliver Quarterly Business Reviews highlighting performance, insights, and growth opportunities
Drive cross-functional collaboration across teams including Quality, Pharmacy Services, Marketing, Sales, Legal, HR, Finance, and Business Intelligence
Monitor performance against service level agreements (SLAs) and develop corrective action plans when needed
Serve as the first point of contact for day-to-day program issues, ensuring timely resolution and escalation as appropriate
Ensure accurate and timely delivery of client reports, validating data before release
Analyze and interpret data to provide meaningful insights to clients
Manage project timelines, cross-functional coordination, and communication
Maintain project plans, tracking logs, and oversee change request processes
Align client priorities with internal teams and ensure execution accordingly
Monitor team progress on client projects and initiatives
Provide regular status updates to senior leadership
Foster strong team collaboration across internal stakeholders
Support conflict resolution to ensure successful project execution and team alignment