Specialist, Client Service Management II
About The Position
We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Managed Account Solutions platform. In this role, you’ll make an impact by working with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. You will support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. You will apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. You will provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings. You will proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon. You will resolve complex or non-routine client issues or inquiries as needed. You will use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration. You will lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. You will support multiple, complex client accounts and provide guidance to less experienced team members.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
Nice To Haves
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
- Resolve complex or non-routine client issues or inquiries as needed.
- Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
- Support multiple, complex client accounts and provide guidance to less experienced team members.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
