Specialist, Claims (Risk Prevention)

MEDITERRANEAN SHIP.INC. • Montreal, QC

13d • Onsite

About The Position

The Claims Department plays a critical role in protecting the company’s legal, financial, and operational interests by managing incidents involving cargo and container damage or loss during maritime and inland transportation. Our mission is to ensure fluid and safe containers flow, and guarantee full completion of the MSC Contract of Carriage. This role involves enhanced task complexity and accountability to customers, with enhanced autonomy in role, contributing significantly to team/organizational projects. The Specialist is accountable for accuracy and efficiency in assigned tasks.

Requirements

• 2-3 years of experience and knowledge of Transportation industry, warehousing and cargo logistics.
• University degree.
• Customer Service Focus: Strives to deliver the best customer service experience and results to internal and external customer.
• Time management: Shows your skills in developing timelines and completing assigned tasks and files.
• Decision Making: Ability to evaluate situations and find the most effective and costs saving decisions.
• Ability to multi-task: Ability to proceed and accomplish tasks while monitoring phone calls from customers, vendors and emails as well.
• Communication: Strong written and verbal communication skills. Demonstrate your ability to work with clients, vendors and coworkers.
• Organizational Skills: Ability to manage the workload, to prioritize, and to manage their time effectively, approaching problems logically and with demonstrated good judgment.
• Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up on unresolved client issues to ensure completion.
• Leadership: Strong leadership and pro-active approach to make prompt decisions.
• Attentiveness: Demonstrates careful attention to detail and a commitment to producing high-quality work.
• Ability to work effectively in a fast-paced environment, manage competing priorities, and maintain accuracy and professionalism under pressure.
• Intermediate proficiency in Excel and Microsoft Office
• Ability to adapt to new technologies, systems, and evolving processes, while maintaining accuracy, efficiency, and a positive approach to change.

Responsibilities

• Oversee container and cargo damages during ocean and inland transport.
• Evaluate cargo and non-cargo claims, including financial losses and third-party liabilities.
• Guide internal and external stakeholders through claims resolution and ensure safe container delivery.
• Conduct investigations and gather documentation to establish liability.
• Arrange special equipment, transloading, or reworking of cargo when needed.
• Develop and execute strategies for recovering, disposing of, or re-routing cargo.
• Maintain up-to-date knowledge of international maritime laws, import/export regulations, and port-specific customs procedures to ensure compliance and minimize legal exposure.
• Serve as the primary point of contact for clients, port authorities, customs officials, and other stakeholders regarding claims, communicating status updates, resolution timelines, and recovery options.
• Negotiate with service providers, clients, and insurers to minimize losses and maximize recovery of value, maintaining financial records and documentation.
• Work with cross-functional teams to develop and implement process improvements, training programs, and technological solutions to reduce recurrence.
• Manage sensitive customer interactions related to claims, resolve concerns, and maintain positive relationships, offering guidance on cargo release, alternative solutions, or claims processes.
• Collaborate with marine attorneys on disputed cases and costs recovery, representing the carrier’s interests in negotiations, settlements, or litigation.

Benefits

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level