Representative, Risk Prevention - UAC

MEDITERRANEAN SHIP.INC. • Montreal, QC

7d

About The Position

The UAC Representative is responsible for the daily monitoring and full handling of UAC files, including risk assessment, customer communication, coordination with overseas offices and Head Office, cost follow-up, invoice submission, and file closure based on container status developments. The role supports the reduction of financial and operational exposure through consistent communication, accurate file execution, and timely follow-up in accordance with UAC procedures.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 1–2 years of experience in the transportation, logistics, or shipping industry, with working knowledge of related documentation preferred.
• Provides timely, professional, and solution-oriented support to internal and external customers.
• Prioritizes daily workload, manages deadlines, and keeps documentation and system updates accurate.
• Reviews available information, evaluates options, and supports practical decisions that reduce exposure and costs.
• Manages multiple files, calls, emails, and follow-ups while maintaining accuracy and service quality.
• Communicates clearly and professionally with customers, vendors, overseas offices, and internal teams.
• Takes ownership of assigned files and follows up consistently until issues are advanced, resolved, or properly escalated.
• Applies practical judgment, problem-solving skills, and creative thinking to identify workable solutions, including matters outside routine scope.
• Maintains accuracy, quality, and productivity while working quickly and managing competing priorities.
• Works independently, remains proactive, and escalates high-risk, unusual, or out-of-scope matters when senior guidance is required.
• Demonstrates working knowledge of ocean transportation, logistics, relevant documentation, Excel, and Microsoft Office.

Responsibilities

• Monitor assigned shipments and UAC files to identify uncleared or abandoned cargo risks and support timely follow-up.
• Coordinate with customers, overseas offices, port contacts, freight forwarders, shippers, consignees, and internal teams to obtain updates and resolve file-related issues.
• Support the daily handling of UAC files from opening to closure, ensuring actions are completed in line with MSC Geneva procedures and agency SOPs.
• Maintain accurate and timely updates in MAP, Dashboard, Themis, and other relevant tracking tools to support reporting and operational visibility.
• Ensure daily data accuracy for pending and closed UAC files, including cost records, payment transactions, and file status updates.
• Provide timely and professional customer support by sharing clear updates, following up on required actions, and helping move files toward resolution.
• Review new and existing UAC files to identify operational, financial, and customer-related risk exposure.
• Follow up with customers, overseas offices, Head Office, and internal departments to obtain updates, instructions, payments, and required documentation.
• Monitor container and cargo status developments to support timely decisions on release, return, disposal, recovery, or file closure.
• Prepare and submit cost details, invoices, and supporting information to customers to address outstanding charges and financial liabilities.
• Maintain accurate file notes and system updates to ensure proper tracking, reporting, and closure of UAC files in line with procedures.
• Work with internal teams to support timely UAC file handling, customer follow-up, cost review, and operational resolution.
• Share accurate file updates and required information with relevant departments to support consistent actions and clear communication.
• Follow established procedures and team practices to ensure accuracy, consistency, and proper documentation in UAC case handling.
• Handle assigned UAC files efficiently by reviewing file status, completing required follow-ups, and supporting timely resolution in line with procedures.
• Communicate with customers, port contacts, customs representatives, overseas offices, and internal teams to provide updates, obtain information, and support file progress.
• Review costs, charges, documentation, and file developments to support recovery follow-up and proper decision-making.
• Monitor invoices, payments, and financial entries related to UAC files, ensuring accurate tracking and timely escalation of high-risk cases to senior team members.
• Collect and maintain accurate cost, invoice, payment, and file status information for assigned UAC files.
• Review UAC costs and charges to identify discrepancies, missing information, or items requiring customer follow-up.
• Prepare cost details, supporting documents, and invoices for customer submission in accordance with UAC procedures.
• Follow up on outstanding payments and recovery actions, ensuring accurate tracking and timely updates in the relevant systems.
• Escalate unresolved cost, payment, or recovery issues to senior team members when further guidance or action is required.

Benefits

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level