Specialist, Charging - Projects

Ford Motor • Dearborn, MI

7d • Hybrid

About The Position

Ford Charging is a new global business within Ford Customer Service Division committed to home and commercial customer productivity. Ford Charging delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Charging ecosystem, helping customers' businesses thrive today and into the new era of electrification. In this position, your primary role is to develop and implement value proposition data and performance improvement strategies to support the feasibility and effectiveness of Ford Charging operations needed to manage the resources and business outcomes for electric vehicle chargers and related hardware. We are looking for someone excited to join the Ford Charging team and create solutions to support our home and commercial Electric Vehicle customers. The ideal candidate can prioritize multiple tasks and meet tight deadlines.

Requirements

• Bachelor’s Degree
• 5+ years’ experience in operations, product management, analytics, system dynamics, quality assurance or a relevant business role
• Strategic planning and improvement experience, and advanced business process development
• Data-driven approach to decision making with strong data modeling, reporting & metrics experience
• Comfortable working in a fast-paced environment on products and processes that are part of a rapidly evolving, nascent market
• High integrity
• Effective communication skills both written and verbal
• Ability to work autonomously
• Extremely organized with great attention to detail

Nice To Haves

• Preferred Master's Degree
• Knowledge of vehicle electrification and charging solutions
• Experience with Jira, SharePoint and Salesforce (or similar system) automations and integrations
• Knowledge of lean and kaizen methodologies
• Computer science, data science or advanced process engineering degree or mid-career experience

Responsibilities

• Partner with management to design and measure continuous process improvement work that integrates strategic and financial plans
• Oversee operations team efficiencies, including but not limited to technical planning and backlog management, and reporting and compliance delivery
• Ensure alignment of revenue optimization and operational process initiatives with goals and objectives and in accordance with sales, inventory, supply and customer metrics
• Conduct process mining and assess value streams for new workflows and programs
• Prepare quality and performance assessment documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, process improvement value-adds, stability studies, corrective actions, and re-validations.
• Enhance team and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value and improving existing and new monitoring tools and tracking capabilities.
• Develop strong relationships and partnerships with internal stakeholders
• Act as senior resource and gap-filling capacity for operating workflows and data collection
• Lead annual internal compliance audits

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level