Specialist, Certified Peer Support

The Wright Center for Graduate Medical Education•Jermyn, PA

23h

About The Position

The Certified Peer Support Specialist (CPPS) works in collaboration with physicians, behavioral health clinicians and other staff at The Wright Center for Community Health to address barriers to medical and behavioral health care. The CPPS addresses complex social needs of the underserved, uninsured, or underinsured community members. This role serves in an expanded clinical role to collaborate with community members, Primary Care Providers, Behavioral Health Providers, dental, community agencies, insurance companies, and other health/community related entities to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services. The CPPS‘s expertise is sought to assess, develop and implement member care plans as it relates to addressing the social determinants of health and optimizing the members‘ physical and psychosocial health status as it relates to mental health recovery, support, and stabilization. This is to ensure the members of the program have the resources necessary to achieve their highest level of functioning and recovery in terms of living with a severe and persistent mental illness.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
High school diploma or equivalent (GED)
Possession of an active certification as a Certified Peer Specialist issued by the Pennsylvania Certification Board (PCB)
Must possess valid PA driver’s license
Current BLS Certification
Knowledge of community resources required
Knowledge of mental health peer support services
Knowledge of the recovery process and how it applies to individuals with serious mental illness
Ability to follow written and oral instructions
Ability to maintain effective working relationships
Ability to communicate effectively orally
Ability to communicate effectively in writing
General computer knowledge and capability to use computers required
Demonstrates the ability to interact in an effective manner with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families with diverse opinions, values and cultural ideas
Demonstrates ability to work autonomously and be directly accountable for practice
Demonstrates ability to be self-directed, flexible, and committed to the team vision
Demonstrates teamwork, initiative and willingness to learn, accepts and respects diversity without judgment, and demonstrates strong customer service values

Nice To Haves

Buy in and experience working in the EOS® model

Responsibilities

Assist patients with creating their individual service plans and other activities aimed at fostering their own person-centered planning and the delivery of individualized services
Share personal recovery stories and experiences to help inspire and support patients throughout their recovery process
Assist patients with the development of mental health advance directives
Support patients with problem-solving in terms of reintegrating back into the community where appropriate
Advise and inform patients on community resources, including housing, employment, education, transportation, recreation, health, religious/spiritual, and other resources to meet their individual recovery goals
Provide individuals with support and guidance on recognizing the early signs of crisis, developing crisis plans, and implementing identified coping strategies
Assist individuals with developing and maintaining positive personal and social support networks
Assist individuals with developing their self-help skills and cultivates their ability to make informed, independent choices
Plan and facilitates practical activities for individuals to increase their self-worth and improve their self-concepts
Attend treatment/recovery team meetings
Document services provided to individuals
Act as an advocate for individuals to facilitate positive changes in their recovery
Perform related work as required
Provide support and advocacy during initial medical visit or when necessary to assure patients' medical needs and referrals required are being conveyed. Follows up with both patients and providers regarding health/social services plans
Continuously expand knowledge and understanding of community resources and services. Facilitates patient access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and relevant mental health services. Assists patients in utilizing community services, including scheduling appointments with social services agencies and assisting with completion of applications for programs for which they may be eligible
Facilitate communication and coordinate services between providers and the patients. Coordinates and monitors services, including comprehensive tracking of patients' compliance in relation to care plan objectives
Work collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the patients, providers, care managers, medical residents, and office staff. Works to reduce cultural and socio-economic barriers between patients and institutions
Attend weekly huddles and morning/afternoon mini huddles as needed
Other duties as assigned