Specialist, Catering & Conference Services Coordinator

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

The Specialist, Catering & Conference Services Coordinator provides high-level administrative, operational, and leadership support for the Catering & Conference Services department, ensuring key tasks, office functions, and departmental initiatives are completed efficiently, accurately, and in alignment with company standards. This position supports department leadership by overseeing daily office operations, assisting with workflow management, and serving as a resource for the administrative team. The Specialist helps guide, coach, and support the coordinator team while promoting consistency, accountability, company policies, and departmental best practices.

Requirements

• Working knowledge of Microsoft Applications
• Working knowledge of Delphi.FDC, Opera, Certify, Plan-a-Day, and FastTrack.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.
• At least two years of experience in administrative support or executive assistant positions.
• High School Diploma
• Proof of eligibility to work in the United States
• Position required licenses

Nice To Haves

• Previous experience in Catering, Conference Management, Event Management or Office Management
• Previous experience working in a large, luxury resort setting.

Responsibilities

• Provide advanced administrative, operational, and leadership support for the Catering and Conference Management departments within a shared office environment.
• Oversee daily office operations to ensure departmental priorities, administrative functions, communication, and internal processes are completed efficiently, accurately, and in alignment with company standards.
• Serve as a lead resource for the coordinator team by managing daily workflow, balancing workloads, clarifying priorities, and ensuring assigned responsibilities are completed accurately and on time.
• Lead, coach, and mentor coordinators on departmental procedures, company policies, service standards, communication expectations, and best practices.
• Support department leadership with reporting, analytics, departmental tracking, special projects, operational follow-up, and communication of deadlines, priorities, and expectations.
• Assist with onboarding, training, scheduling, and ongoing development of new coordinators and department team members.
• Develop, implement, and maintain office standards, procedures, templates, tools, and best practices to strengthen consistency, accountability, and productivity across the department.
• Support the Catering and Conference Management teams with daily administrative and group-related tasks, including amenities, transportation, rooming lists, event resumes, banquet documentation, internal reports, and other client or program needs.
• Generate, review, and complete internal documents, reports, resumes, banquet/event documentation, and other departmental materials accurately and within established deadlines.
• Assist with operational responsibilities related to Delphi and other property systems, including system maintenance, data accuracy, reporting, and process compliance.
• Coordinate work, information, materials, and communication within the department and with internal partners to support seamless event execution.
• Manage office and department purchasing needs, including purchase requisitions, invoice/payment coordination, vendor follow-up, office supply ordering, inventory, and related expense tracking.
• Provide professional clerical and administrative support, including email communication, phone coverage, data entry, filing, document preparation, travel arrangements, expense reports, and general office organization.
• Deliver excellent internal and external customer service and assist with guest or client concerns by escalating appropriately, supporting timely resolution, and maintaining professionalism throughout the process.
• Demonstrate strong leadership presence, sound judgment, flexibility, professionalism, and the ability to quickly learn new systems, responsibilities, and operational needs.
• Obtain and maintain any required position-specific licensing or certifications.
• Use a personal device/cellular phone for job-related operational tasks, review of company documents, and work-related communication as needed.
• Perform other duties as assigned.

Benefits

• Team Member is an ambassador
• Personal ownership in ensuring everything they do is in the best interest of the company
• Adherence to five core non-negotiable responsibilities
• Treat this property like you would your own home
• Ensure no one gets hurt
• Ensure everyone feels secure
• Ensure the environment is clean
• Ensure every guest gets what they need
• Address safety concerns by correcting them or notifying the appropriate department or individual
• Notify the appropriate department or individual if you feel there is a security concern
• Pick up trash on the floor or notify the appropriate department or individual if it is a mess that needs more attention
• Assist guests with a smile
• Notify the appropriate department or individual if a guest needs more assistance than you can provide
• Bold innovation
• World-class hospitality
• Global luxury
• Partnership with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas
• State-of-the-art gaming floor
• Globally inspired dining
• Luxury retail
• Award-winning entertainment
• Forward-thinking technology
• Commitment to exceptional guest service
• Collaboration
• Opportunity
• Build your legacy
• Equal opportunity employer
• Celebration of diversity
• Commitment to creating an inclusive environment for all team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED