Specialist, Breast Health Center Scheduling

HealthPartners•Saint Paul, MN

7d•Onsite

About The Position

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

Requirements

4 years’ experience in a direct customer/patient service position and computer/data entry required
2 years’ experience with patient scheduling in a customer support related role
Ability to write, read, and speak English clearly
Ability to deliver an exceptional customer experience to both internal and external customers
Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment
Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment
Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information
Strong organizational skills and ability to function both as a team member and autonomously

Nice To Haves

2 years’ experience in healthcare setting
EPIC medical records experience or healthcare related computer programs
Competency in medical/surgical terminology
Ability to schedule radiologic appointments
Demonstrates ability to communicate effectively in a personable and professional manner