Specialist, Automation & Monitoring

Nutrien•Calgary, AB

65d

About The Position

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. The Automation & Monitoring Specialist will play a key role in strengthening and maturing our IT Operations Center, specifically the enterprise automation, monitoring, and observability capabilities. You will help set the direction for these services, up to and including AI, to build new capabilities from the ground up, and drive adoption across infrastructure, security, and application teams. Working with a blended team of contractors, service providers, and embedded champions, you’ll help deliver reliable, standardized services that reduce manual effort, improve signal quality, and strengthen operational performance. This role combines hands‑on technical leadership with the ability to influence others and build momentum behind a modern, forward‑looking approach that will shape how technology is supported at Nutrien.

Requirements

Experience leading automation, monitoring, or observability initiatives within IT Operations, including end‑to-end delivery and service evolution
Strong hands‑on skills with scripting and automation tools such as PowerShell, Python, Ansible, Terraform, and CI/CD pipelines
Experience with observability platforms such as Prometheus, Grafana, Datadog, Splunk, or Elastic
Ability to translate operational needs into clear requirements, documentation, and an actionable backlog
Experience structuring and governing intake, prioritization, and delivery using Agile or Kanban practices
Ability to guide contractors, manage partner delivery, and influence embedded champions in infrastructure, security, and application teams
Familiarity with ITSM platforms such as ServiceNow and integrating automation or observability into operational workflows
Strong communication and stakeholder management skills, with the ability to explain technical concepts in a business‑focused way
A self‑starter mindset with strong problem‑solving skills and a practical understanding of how AI can enhance operational performance
A solid understanding of infrastructure, cloud, and operational technologies and how they underpin automation and observability practices

Responsibilities

Develop and maintain the roadmap for automation, monitoring, and observability, defining the target state, operating model, and standards for these services
Build and evolve the platforms that support automation, telemetry, alerting, and workflow orchestration, ensuring tools and integrations are reliable and consistent across the organization
Lead the intake and prioritization process using structured scoring and a transparent backlog to ensure focus on the highest‑value work
Establish development standards and guardrails for scripting, orchestration, CI/CD, testing, documentation, and operational compliance
Improve the quality of telemetry and observability data, streamline dashboards and alerts, and strengthen proactive detection and resilience
Leverage AI to modernize observability practices and enable more responsive, intelligent service behavior across IT
Integrate automation into ITSM workflows and eliminate manual, repeatable tasks to improve service reliability and response times
Collaborate with technical teams to identify processes suitable for AI‑assisted automation, define desired workflows and outcomes, and translate them into clear technical requirements and documentation for development teams
Apply emerging AI capabilities to reduce noise, improve triage, and expand opportunities for auto‑remediation
Identify and drive incident automation opportunities using AI, improving how events become actionable incidents, accelerating triage, enabling automated enrichment, and streamlining remediation paths
Provide hands‑on support for complex builds and integrations, helping raise the technical bar across contractor and partner teams
Coordinate delivery across contractors, partners, and embedded team champions, ensuring dependencies are managed across infrastructure, security, and application groups
Work closely with the IT Operations Center and other IT service teams to understand demand, identify pain points, and develop automated and AI‑driven ways of working to improve efficiency, consistency, and scale
Keep stakeholders informed through clear communication of roadmaps, priorities, risks, and progress, supported by meaningful metrics
Ensure documentation and operating practices are accurate, easy to follow, and aligned with future‑state design
Act as the primary point of contact for automation, monitoring, and observability service areas, helping teams understand capabilities and upcoming improvements