Specialist, Alarm Central

Walmart•Bentonville, AR

9d•Onsite

About The Position

This position involves overseeing security alarm systems, monitoring alarms, and responding in real-time to ensure the safety and security of associates, customers, and facilities. Location: Fully onsite in Bentonville, AR. with the potential to be temporarily located in Pineville, MO during disaster recovery scenarios. Schedule: 2pm to 10:30pm (2nd Shift)

Requirements

Must be proficient in typing/basic computer skills and customer service.

Nice To Haves

Strong attention to detail
Previous experience with security or CCTV systems
Ability to work independently
Clear and efficient communication skills
Previous experience in police dispatch or emergency services
Enjoy working in a fast-paced environment
Gained field experience with Wal-Mart and familiarity with Wal-Mart culture.
Alarm operations, alarm licensing, or related area.

Responsibilities

Investigating alarms and alerting appropriate authorities (fire services, or police).
Notifying responsible field management of alarm activations.
Assist associates with safety or security events.
Conduct reviews of multiple alarm systems and ensure panel programming compliance.
Track and coordinate emergency response for in-home delivery incidents.
Coordinating corporate responses to safety/security events through advisories.
Compiling incident reports for apprehensions/property loss that occur from alarm activations.
Following company policies for managing incidents from minor issues to nationwide impacts.
Ensuring confidentiality of customer information.

Benefits

Competitive pay
Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Medical coverage
Vision coverage
Dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.