Specialist, Accessibility Services

Columbus State Community College•Columbus, OH

7d•$21

About The Position

The Specialist, Accessibility Services assists in providing clerical and organizational support, front-facing customer service and support, and maintenance of departmental purchasing requests. This role creates an encouraging experience for all students during their time at Columbus State; building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.

Requirements

High School Diploma or GED.
Two (2) years of experience working in a customer service-related position.
An appropriate combination of education, training, coursework and experience may qualify a candidate.

Nice To Haves

Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
May work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.

Responsibilities

Accurately manages and records disability documentation received via email, fax, mail, and/or dropped off in person.
Monitors and manages email correspondence with account associated with documentation submission ([email protected]).
Assigns documentation received to Access Advisors, uploads documentation into documentation management systems (e.g. ClockWork), and notates assignment on documentation log.
Assists students in the scheduling of intake appointments.
Maintains documents for intake, including (but not limited to): digital Intake Form, Access Plan, Release of Information, and other forms related to intake and documentation retrieval.
Manages pending files of documentation and appropriate documentation retention standards.
Enters confidential student information into database.
Assists in reporting and tracking students served through the Department of Accessibility Services.
Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.
Assists Director and Administrative team with preparing budget reports and requisitions as well as tracking expenses.
Schedules departmental meetings, Accessibility Services related committee meetings, and community outreach events.
Serves as a record keeper/note taker during departmental meetings, maintaining the agenda and meeting minutes.
Oversees the department's compliance and requirements for Campus Records Retention protocols.
Assumes general responsibility for the operation of the function, subject to management overview and supervision.
Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment.
Answers student, faculty, adjunct, and staff inquiries (via phone, email, chat, or in person); provides accurate information about services offered by the department and how to access them (e.g., how to receive accommodations, etc.); and makes referrals to other campus resources as appropriate.
Serves as an Accessibility Services representative at campus and community outreach events.
Acts as Accessibility Services liaison to Student Central providing guidance to students seeking assistance from the department of Accessibility Services.
Assists students in obtaining appropriate disability documentations information from high schools, treating specialists, etc.
Services customers, using expertise and experience in Accessibility Services.
Greets, trouble shoots and resolves student issues and concerns.
Guides students to appropriate resources when necessary.
Assists across the department as needed including assisting with accommodated testing functions during peak times.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Attends all required department meetings and trainings.
Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners.