Specialist 2, Facilities Operations

Comcast • Philadelphia, PA

5d

About The Position

The Senior Facilities Operations Specialist provides advanced operational leadership and oversight for assigned Amenities spaces across the Comcast Corporate campus. This role is responsible for managing complex, high-profile environments including a two-story indoor amphitheater, multiple food service areas, conference and meeting floors, fitness and wellness centers, newsrooms and studios, and a wide range of employee-facing environments. In addition to day-to-day facilities operations, the Senior Specialist serves as a key leader within the Facilities organization – driving operational excellence, mentoring team members, strengthening vendor performance, and partnering with internal stakeholders to deliver safe, efficient, and exceptional workplace experiences.

Requirements

• Bachelor's Degree (Required)
• 2-5 Years Relevant Work Experience
• Communication
• Cross-Functional Teamwork
• Maintenance Repair
• Operational Excellence
• Project Management Life Cycle (PMLC)
• Teamwork

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Serve as the senior point of contact for facilities operations within assigned Amenities spaces, providing leadership, direction, and escalation support.
• Lead daily operational oversight through strategic floor inspections, issue prioritization, and proactive problem resolution.
• Support and mentor Facilities Operations Specialists and other team members by sharing best practices, providing guidance on complex issues, and supporting onboarding and training efforts.
• Build and sustain strong relationships with space owners, business leaders, and campus partners through clear communication, responsiveness, and continuous improvement.
• Act as a liaison between Facilities, Property Management, Security, and other internal departments to ensure seamless service delivery.
• Lead and manage facilities-related projects from initiation through completion, including scope development, scheduling, vendor coordination, and execution.
• Oversee project financials by requesting and evaluating proposals, tracking budgets, securing approvals, and ensuring accurate invoice processing.
• Oversee and optimize the full lifecycle of work orders to ensure timely completion effective communication, and customer satisfaction.
• Identify gaps in existing processes and lead the development of refinement of standard operating procedures (SOPs) to enhance efficiency and consistency.
• Ensure assigned spaces comply with Comcast standards, OSHA regulations, and all applicable safety and operational requirements.
• Partner with building management to coordinate complex maintenance and repair work, including electrical, plumbing, HVAC.
• Oversee facilities-related event logistics, ensuring proper insurance documentation, security access approvals, and risk mitigation measures are in place.
• Manage facilities projects in assigned spaces, collaborating with internal partners, contracted vendors, and external stakeholders.
• Manage project lifecycles including proposal requests, quote collection, budgeting, expense tracking, and invoice submission.
• Track timelines, labor costs, communicate updates, and coordinate logistics to minimize disruptions.
• Drive project timelines by setting clear expectations, communicating progress, and ensuring deliverables are met.
• Serve as a primary point of contact for internal partners and respond to customer inquiries with professionalism and urgency.
• Support setups, breakdowns, and event logistics in partnership with Events, IT/AV, Security, and culinary teams.
• Assist in project coordination, including refreshes repairs, and space enhancements.
• Escalate issues appropriately and communicate status updates to Facilities leadership and stakeholders.
• Ensure compliance with building regulatory codes, life-safety, and security across campus.
• Contribute to campus-wide initiatives that improve operational efficiency, service quality, and employee experience.
• Operate effectively in a fast-paced, high-demand environment with multiple concurrent priorities and stakeholders.
• Support after-hours work, critical incidents, major events, and participate in the on-call rotation as required.
• Take on department-wide initiatives, pilot programs, and strategic projects that support the long-term goals of Facilities and Workplace Experience operations.
• Understand daily facility operations and maintain high standards across diverse environments.
• Prioritize effectively, uses sound judgment, and adapts quickly in fast-paced situations.
• Proactively identify issues and ensure timely resolution.
• Provide exceptional service with a responsive, solution-driven approach.
• Clearly communicates with employees, guests, and internal stakeholders.
• Conduct detailed inspections and follow through on issues until resolved.
• Thrive with changing priorities and demonstrate accountability, reliability, and ownership.
• Work seamlessly with cross-functional teams to support a connected, consistent campus experience
• Support emergency response procedures, incident reporting, and regulatory compliance.
• Maintain safe, secure, and well-documented operations.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level