Special Servicing Mortgage Specialist - Default Services (Hybrid - Cleveland, OH)

Third Federal Career•Cleveland, OH

9d•$20 - $28•Hybrid

About The Position

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness. Role Summary We are seeking an experienced mortgage servicing professional to join our Default Services team here at Third Federal. The Default Services department’s goal is to keep our borrowers in their home. In this role, the Special Servicing Specialist will be responsible for managing the workout options for delinquent loans while providing excellent customer service and protecting the financial interests of Third Federal. The role will involve working in a collaborative, team environment and supporting the Default Servicing Managers.

Requirements

3+ years of mortgage lending experience
Ability to navigate situations, make decisions and understand Customer and Associate impact
Ability to prioritize work and maintain productivity under deadlines
Excellent communication and interpersonal/customer service skills; including the ability to communicate clearly and effectively with both internal and external customers
Attention to detail with effective research and analytical skills
Demonstrate the ability to work within a team environment

Nice To Haves

Experience in mortgage loss mitigation a plus

Responsibilities

Exemplify and promote Third Federal’s values and culture of Love (Genuine Concern for Others), Trust, Respect, Commitment to Excellence and Fun
Interact with customers seeking assistance with mortgages and equity products.
Send out mortgage assistance applications (MAA) and review submitted MAA packets for completeness
Send written and electronic communication to customers with status updates on the packet reviews
Prepare loan modifications for Third Federal and FNMA loans
Prepare repayment plans
Prepare forbearance plans
Quality control forbearance plans, repayment plans and modification packets
Order inspections daily and monthly for property preservation
Promote knowledge sharing and work on process improvement initiatives