Special Servicing Associate III

Point Digital Finance, Inc. • Palo Alto, CA

2h • Remote

About The Position

The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures.

Requirements

• 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation.
• Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues.
• Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards.
• A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation.
• Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios.
• Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers.
• Experience coaching team members and a natural ability to transfer technical knowledge to the broader team.
• Bachelor’s degree (B.S.) required.

Responsibilities

• Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies.
• Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties.
• Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes.
• Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards.
• Train existing team members on new processes and procedures, and enhance their knowledge and skills.
• Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards.
• Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries.
• Build upon existing policies and procedures to comply with industry-standard servicing practices.
• Provide accurate and timely information to investors regarding the status of Home Equity Investments.
• Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Meaningful equity because we believe in sharing the value you help create.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior