Special Services Representative

Worldwide Flight Services, Inc. • Mesa, AZ

22h • Onsite

About The Position

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us? This role assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.

Requirements

• HS Diploma, GED or Equivalent.
• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required

Nice To Haves

• Adaptability: The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people).
• Conduct: Making a good first impression and sustaining it for a long time.
• Ensure Safe & Secure environment: The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role.
• Focus on Customer: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account.
• Listening: The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary.
• Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details.
• Sociability: The ability to be comfortable in people's company, to meet people easily, to mingle freely.
• Stress Management: The ability to perform under pressure and in adversity.

Responsibilities

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
• Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination.
• Properly tags baggage to ensure they are routed to the correct destination.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED