Special Services Operator Part-Time

CHAMPAIGN URBANA MASS TRANSIT DISTRICT•Urbana, IL

25d•Onsite

About The Position

Under general supervision of the Operations department, the Special Services Operator operates MTD vehicles, transports passengers in a safe, courteous, and timely manner, and communicates with and assists passengers, as required. This position reports to an Operations Supervisor and the Special Services Manager.

Requirements

A high school diploma or equivalent is required.
A minimum of five continuous years of experience driving any motor vehicle (including private vehicle/car) is required.
Must be 21 years of age or over.
Must hold a valid REAL ID State of Illinois driver’s license card with a current mailing address listed and have maintained a valid Driver’s License (any state) for at least five years.
Must be able to pass a Motor Vehicle Report (MVR) check for prior traffic violations, including no major violations the past five years and no minor violations for the past three years.
Applicant must pass a pre-employment background check, physical, and drug and alcohol testing.
Applicant must be able to obtain and maintain a DOT Medical Card.
The employee will be subject to random drug and alcohol testing throughout their period of employment and is required to comply with MTD’s Drug & Alcohol Policy which includes being cannabis-free in all safety-sensitive positions.

Nice To Haves

Experience working in a customer service setting, such as retail, food service, office reception, or related work setting, is preferred.

Responsibilities

Operates all vans to transport passengers safely and courteously and transports MTD vehicles between locations as required
Operates passenger lift equipment to provide access to and from MTD vans
Operates electronic and computerized radio, electronic destination signs, doors, lifts, camera security systems and other equipment installed on MTD vehicles
Operates On Demand van service within the designated service boundary
Communicates with Office Supervisors and Control to provide information on fares, transfers, routes, and other MTD policies and rules concerning conduct, service, safety, and policy changes
Assists individuals with physical and/or mental limitations to provide access to public transportation and ensuring passenger safety
Provides written and verbal reports to document incidents, including accident reports, incident reports, and vehicle defect reports
Monitors the fare envelope to ensure accurate fare amounts based on information provided by daily manifest
Inspects MTD vehicles to ensure safe access when boarding and exiting, and as required by law, and reports malfunctions and other needed repairs promptly
Observes and responds to emergency situations involving passengers, the public, or MTD vehicles to maintain public/passenger safety, and proper bus operation