Special Projects Coordinator - Dallas Redbird

Equus•Dallas, TX

7h•Onsite

About The Position

The Special Projects Coordinator solves customer issues, analyzes programs and services, and recommends improvements. The role serves as a liaison to community groups and regulatory agencies, investigates customer disputes, facilitates resolution of complaints and concerns, and discusses findings with management to improve customer relations. The coordinator researches, analyzes, implements, coordinates, promotes, and evaluates special programs, grants, and contracts, ensuring processes adhere to regulatory compliance requirements. The role also participates in developing and administering program, grant, and contract budgets; analyzes and recommends improvements to program and service delivery; serves as a consumer and regulatory liaison; and conducts community events. Other related duties may be assigned. The position is primarily based in an office environment and requires occasional driving and travel. Flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed to perform the job. Visual acuity, speech, and hearing are also required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices, including planning, strategy development and implementation, assessment of outcomes, and accountability.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Knowledge of the communities being served and understanding of local needs and resources.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High school diploma or GED required.
Valid driver’s license with a good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Associate’s or undergraduate degree in a relevant field of study strongly preferred.
Two years of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.
Additional relevant work experience may be considered in lieu of required education.

Responsibilities

Investigate and resolve causes of customer disputes and facilitate resolution of complaints and concerns.
Discuss customer issues with management to improve customer relations.
Research, analyze, implement, coordinate, promote, and evaluate special programs, grants, and contracts.
Ensure program, grant, and contract processes adhere to regulatory compliance requirements.
Participate in developing and administering program, grant, and contract budgets.
Analyze and recommend program and service delivery improvements.
Serve as a consumer and regulatory liaison.
Conduct community events.
Perform other related duties as assigned.