Special Projects Advisor, CSOC

Arizona Department of Administration • Phoenix, AZ

3d • $68,000 - $74,000 • Remote

About The Position

The Division of Behavioral Health & Housing (DBHH) is looking for a highly motivated individual to join our team as a Special Projects Advisor-Children's System of Care. Under the direction of the Children's System of Care Program Administrator, the Children's System of Care Special Projects Advisor is responsible for projects such as monitoring health plan deliverables and providing technical assistance; conducting administrative studies; developing cooperative work relationships with stakeholders; developing clear, concise, and thorough work plans; analysis of data; conduct system research to identify critical areas to improve outcomes for Medicaid members and integrated care systems. This position will report and disseminate findings that support program planning and decision making; data collection and monitoring of programs to enhance integrated behavioral health and physical health care management and service delivery.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• The understanding of the purpose, goals and philosophy regarding Child and Family Teams Practice
• Adult and Children's System of Care
• Managed care contract requirements
• Role of/legal jurisdiction of ADJC, AOC, ADE, ADES, DCS and DDD
• Knowledge of evidence-based practices regarding behavioral health services and needs
• Family systems theory
• Arizona Public Behavioral Health system, including AHCCCS/Administrative policies and procedures
• Medicaid regulations
• Health care delivery systems, complex populations and unique applications in rural and urban areas
• Roles and responsibilities of state agencies that serve AHCCCS members
• In depth knowledge of problem solving and technical writing
• Written and verbal communication
• Contract compliance evaluation
• Policy development
• Meeting Facilitation
• Data Analysis and evaluation
• Project Management
• Working effectively with a variety of professionals, community representatives and family members
• Working effectively with other state departments and with governmental officials
• Monitoring policies and procedures for behavioral health services enhance existing processes to achieve better outcomes
• Organizational skills
• Prioritization of tasks to meet deadlines
• Providing effective guidance and technical assistance for public behavioral health and integrated care programs
• Collaborate effectively with the partnering agencies
• Conduct research regarding best practices for systems of care
• Produce effective written communication
• Produce work products with limited supervision
• Create Excel and/or PowerBi dashboards
• Understand and communicate healthcare data
• Analyze barriers or problems and make recommendations for improvements
• Analytically review and evaluate program activities
• Establish and maintain effective working relationships, especially in a changing healthcare environment
• Communicate effectively with all levels of health care professionals and community partners/stakeholders
• Ability to work Virtual Office
• Travel, as assigned by the supervisor, to attend conferences, training events, stakeholder meetings, site visits, and other in-person meetings or activities necessary to support program operations and business needs.
• Three years' experience in behavioral health service delivery systems including experience in a public managed care environment.
• A degree in social work, public health, healthcare, or related fields.

Nice To Haves

• Five years of experience in behavioral health service delivery systems including experience in a public managed care environment.
• A degree in a behavioral health or family and child studies related field.

Responsibilities

• Completes critical analyses and oversight of issues related to the children's system of care including evaluating factors affecting services and implementing plans for system improvements through policy and contract updates.
• Conducts or participates in behavioral health program and project evaluation to include completing Managed Care deliverable review, monitor activities, and using information in deliverables to track data for the Children's system of care, to identify opportunities for improvement and to provide technical assistance to the health plans, as needed.
• Supports and participates in other quality and utilization management activities for behavioral health services received by child/family members within the Children's System of Care, including but not limited to review of chart documentation fidelity monitoring.
• Analyze behavioral health data and use analysis to write reports and create presentation with findings and recommendations for the Children's System of Care.
• Advise on children's systems-related/data-related issues.
• Participates in resolving member specific issues and escalating the needs of members as appropriate to other internal teams.
• Conduct literature reviews and engages in data analysis on topics that pertinent to the children's system of care or as requested by the Children's System of Care Administrator.

Benefits

• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree