Special Project Manager

Alicart Restaurant Group•New York, NY

13h

About The Position

We are seeking an exceptional Special Projects Manager to support the President and help drive high-impact initiatives across our hospitality portfolio. This role sits at the intersection of strategy, execution, digital marketing, AI innovation, and executive partnership—with one non-negotiable lens: creating unforgettable guest experiences. At Carmine’s and across our restaurant group, we believe hospitality is theater, leadership is personal, and details matter. The Special Projects Manager plays a critical role in turning big ideas into operational reality—while elevating the brand, the team experience, and the guest “WOW.” This is not a traditional project manager role. It is for someone who can zoom out strategically, roll up their sleeves operationally, and anticipate what’s needed before it’s asked.

Requirements

5+ years of experience in special projects, operations, strategy, executive support, consulting, or hospitality leadership
Experience operating close to senior leadership with trust, discretion, and sound judgment
Strong project management and cross-functional coordination skills
Familiarity with digital marketing strategy and performance measurement in a consumer-facing business
Curiosity and fluency around AI and emerging technology, with a practical, business-first mindset
Exceptional communication, organization, and follow-through
A deep appreciation for hospitality, guest experience, and brand integrity
Comfortable in fast-paced, multi-brand environments where no two days look the same

Responsibilities

Partner closely with marketing leadership to support digital strategies that drive awareness, loyalty, and guest engagement
Support initiatives across CRM, loyalty programs, email, social, brand storytelling, and digital campaigns
Analyze performance insights to help refine messaging, offers, and guest touchpoints
Ensure marketing initiatives are operationally executable inside restaurants—bridging the gap between brand vision and front-of-house reality
Help protect and evolve the Carmine’s brand voice: bold, generous, celebratory, and unmistakably human
Help identify and pilot AI tools that improve productivity, marketing effectiveness, forecasting, training, and internal workflows
Support responsible adoption of AI in a way that enhances—not replaces—human hospitality
Assist with documentation, training, and communication to ensure tools are embraced, not feared
Stay current on emerging AI trends and surface ideas that align with culture, scale, and guest experience
Use AI as a force multiplier for creativity, insight, and operational excellence
Act as a trusted extension of the President, helping translate vision, instincts, and priorities into action
Track follow-through on strategic priorities and ensure nothing drops between strategy and execution
Serve as a connector across leadership, marketing, operations, and support teams—ensuring alignment and momentum
Represent the President in meetings or initiatives when appropriate, always with discretion, clarity, and confidence
Bring structure to ambiguous initiatives—defining scope, owners, timelines, risks, and success metrics
Support initiatives tied to new openings, brand campaigns, guest experience improvements, and leadership priorities
Ensure projects are executed with hospitality-grade attention to detail and a bias toward action