Special Programs Manager II - Health Services

Inland Empire Health Plan•Rancho Cucamonga, CA

2d•Hybrid

About The Position

Under the direction of department leadership, the Special Programs Manager II manages the initiation, planning, development, and monitoring of Special Programs implementations to ensure timely, accurate, and fiscally sustainable delivery. The role serves as a liaison across functional departments to track, update, and report on projects and issues, and provides expertise in release management and interdepartmental issue response and resolution. Assignments generally involve medium-to-high-priority or medium-to-high-complexity work, including technology deployments and communications with managers, directors, chiefs, external organizations, and providers. Reporting to upper management in Health Services, assignments may relate to population health, departments reporting to the Vice President, or enterprise-wide strategic initiatives. The position also supports IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation. The position follows a hybrid schedule: remote on Monday and Friday, and onsite Tuesday through Thursday in Rancho Cucamonga, California. The pay range is $91,249.60–$120,910.40 per year.

Requirements

At least five years of relevant experience.
Master’s degree from an accredited institution, or a relevant certification in lieu of a Master’s degree, such as PMP, PgMP, CBAP, or PMI-PBA.
Strategic thinker with experience in program and project management.
Expert experience with machine learning, statistics, and information retrieval.
Ability to develop plans and knowledge and applied experience of standard project management practices.
Strong knowledge of project management and cross-organization coordination.
Understanding of and sensitivity to a multicultural environment and community.
Strong interpersonal, project management, and issue management skills.
Proficiency with spreadsheet, database, and word-processing applications.
Excellent writing, interpersonal communication, and organizational skills.
Ability to support a culture of collaboration.
Patience, attention to detail, and ability to work in a changing, fast-paced environment.
Ability to translate data into meaningful and actionable information.

Responsibilities

Provide research, analytical support, and project management for issue resolution, regulatory changes, strategic projects, policies, and business operations configurations and processes.
Manage medium-to-large-complexity and medium-to-high-priority projects and issues, including business, regulatory, and technology deployments; manage project budgets and obtain resources and agreements from functional areas, vendors, providers, and consultants.
Coordinate, prepare, and monitor projects, documentation, and reports.
Liaise across functional departments to ensure projects and issues are tracked, updated, and reported on according to schedule.
Work with external vendors, when needed, to plan and implement initiatives, develop contracts and board write-ups, and manage vendor service agreements through engagement completion.
Collaborate with the department on planning, developing, and submitting audit responses.
Monitor work plans and initiatives to ensure interventions are completed to mitigate risks and issues.
Coordinate annual reviews of Policies and Procedures, including gap analysis, working with subject matter experts to revise or create documents, and uploading materials to document management areas.
Assist with responses and completion of deliverables.
Capture process efficiencies from projects and incorporate LEAN methodologies into project practices.
Support departments reporting to the Vice President on special company-wide projects and initiatives as needed.
Determine program resource requirements and procedure resources.
Gather budget details and conduct analysis for special projects or issue resolution as requested by department leadership.
Lead or assist with developing Requests for Proposals for external products or services when required.
Perform other duties as needed to support Health Plan operations and department business needs.