Special Police Officer

Children's National Hospital

10d•$19 - $31•Onsite

About The Position

Special Police Officers (SPOs) provide protective services for the patients, families, staff, and property of Children's National Health System. As directed, they respond to emergencies and enforce hospital policies in accordance with District of Columbia law. They maintain a tactful and courteous demeanor while performing their duties, use technology for access control, and patrol the campus to identify risks. They also work frequently with medical professionals to advance patient safety. The role includes security patrols of the hospital, garage, and perimeter; visitor and staff identification checks; following post orders; mitigating security risks and criminal incidents; and responding appropriately to emergencies, including de-escalating disruptive behavior. Officers must communicate clearly, follow applicable policies and procedures, and actively promote safety for patients, families, visitors, and coworkers.

Requirements

High school diploma or GED.
Valid U.S. driver's license.
Effective oral and written communication skills.
Ability to handle volatile situations under stressful conditions.
Familiarity with Microsoft Office.
Excellent customer service skills.
Knowledge of the criminal code in Washington, DC.
Knowledge of HIPAA rules and restrictions.
Special Police Officer commission from the Washington, DC Metropolitan Police Department.
Cardio-Pulmonary Resuscitation (CPR) certification.
Ability to sit and stand for prolonged periods.
Ability to climb stairs in response to emergencies.
Ability to wear department-issued body armor.
Ability to work outdoors when necessary.

Nice To Haves

Two years of work experience as a Special Police Officer.
Experience working as an emergency responder in law enforcement, fire/rescue, or the military.

Responsibilities

Provide protective services for patients, families, staff, and hospital property.
Respond promptly and appropriately to emergency situations, following applicable policies, procedures, and directives.
Enforce hospital policies in accordance with District of Columbia law.
Perform security patrols of the hospital, garage, and perimeter to identify and mitigate safety and security risks.
Submit work orders to address safety or security violations discovered during patrols.
Notify supervisors promptly about security- or safety-related problems.
Take proactive measures to mitigate thefts, disturbances, and other criminal incidents.
Check that visitors and staff wear proper identification and address visitor non-compliance according to hospital policies and procedures.
Follow post orders for fixed and patrol positions.
De-escalate disruptive behavior and remain in control during stressful situations.
Use access-control technology to help ensure patient safety.
Work with medical professionals to advance patient safety.
Communicate accurately, clearly, and promptly, both verbally and in writing.
Speak up about unsafe behavior or performance and actively promote safety for patients, families, visitors, and coworkers.
Validate and verify information used for decisions or documentation, and pause to resolve uncertainty.
Attend to important details and use Stop, Think, Act, and Review to check behavior and performance.