Special Police Officer

Children's National Hospital•Shaw, MS

2d•$19 - $31•Onsite

About The Position

Special Police Officers (SPOs) provide protective services for patients, families, staff, and property at Children’s National Health System. As directed, they respond to emergencies and enforce hospital policies in accordance with District of Columbia laws. They are expected to maintain a tactful and courteous demeanor while carrying out their duties. The role includes using access-control technology, conducting security patrols across the campus to identify risks, and working frequently with medical professionals to advance patient safety. SPOs patrol the hospital, garage, and perimeter; identify and address safety and security concerns; manage visitor identification and compliance; and follow post orders and hospital procedures. They respond appropriately to emergencies, de-escalate disruptive behavior, and communicate safety-related issues to supervisors. The position requires the ability to work outdoors when necessary and to sit or stand for prolonged periods, climb stairs during emergencies, and wear department-issued body armor.

Requirements

High school diploma or GED.
Valid U.S. driver's license.
Effective oral and written communication skills.
Ability to sit and stand for prolonged periods.
Ability to climb stairs in response to emergency situations.
Ability to wear department-issued body armor.
Ability to work outdoors when necessary.
Ability to handle volatile situations under stressful conditions.
Familiarity with Microsoft Office.
Excellent customer service skills.
Knowledge of the criminal code in Washington, DC.
Knowledge of HIPAA rules and restrictions.
Special Police Officer commission from the Washington, DC Metropolitan Police Department.
Cardio-Pulmonary Resuscitation (CPR) certification.
Ability to de-escalate disruptive behavior and respond appropriately to emergencies.

Nice To Haves

Two years of work experience as a Special Police Officer (preferred).
Experience as an emergency responder, such as in law enforcement, fire/rescue, or the military.

Responsibilities

Provide protective services for patients, families, staff, and hospital property.
Use access-control technology to help ensure patient safety.
Conduct security patrols of the hospital, garage, and perimeter, identifying risks and taking action to mitigate safety or security concerns.
Submit work orders to correct safety or security violations discovered during patrols.
Immediately notify supervisors of security- or safety-related problems and issues.
Take proactive measures to mitigate thefts, disturbances, and other criminal incidents.
Check that visitors and staff wear proper identification; ensure visitors are properly identified and address observed non-compliance in accordance with hospital policies and procedures.
Follow post orders for fixed and patrol positions.
Respond in a timely and appropriate manner to emergency situations and follow applicable policies, procedures, and directives.
Effectively de-escalate disruptive behavior and remain in control of emotions during challenging interactions.
Speak up about unsafe behavior or performance by team members.
Validate and verify information needed for decision-making or documentation.
Pause when uncertain and take time to resolve the situation.
Communicate accurately, clearly, and promptly, verbally and in writing.
Promote safety for patients, families, visitors, and co-workers.
Attend to important details and apply Stop, Think, Act, and Review to self-check behavior and performance.
Work with medical professionals to advance patient safety.