Special Order Parts Facilitator

General Rv Center•Winter Garden, FL

About The Position

The Special Order Parts Facilitator coordinates special parts orders with manufacturers, follows up on orders, and helps ensure parts are received as quickly as possible. The role analyzes service logs to identify customer units on the lot whose parts have arrived, helps organize and manage parts shelves, and participates in daily service meetings. It involves ongoing communication with service managers, service advisors, the special order parts team, and manufacturers. The facilitator confirms that parts are charged to work orders before they are placed in customer units, verifies that parts are correct and undamaged, and communicates with manufacturers about returns when applicable. Other duties may be assigned by management.

Requirements

High school diploma or GED.
Previous retail or wholesale parts experience; automotive or RV parts industry experience is preferred.
Ability to multitask and complete tasks in a timely and efficient manner.
Detail-oriented and self-motivated.
Basic computer knowledge and experience with Microsoft Excel.
Reliable, with a strong work ethic.
Ability to communicate thoroughly and effectively.
Valid driver’s license.

Nice To Haves

Familiarity with Bridgespeak software.
Previous parts experience in the automotive or RV parts industry.

Responsibilities

Coordinate special parts orders with manufacturers and follow up to ensure timely receipt.
Analyze service logs to identify customer units on the lot whose parts have been received.
Assist with organizing and managing parts shelves.
Participate in daily service meetings.
Communicate with service managers, service advisors, the special order parts team, and manufacturers.
Confirm parts are charged to the work order before being placed in a customer unit.
Ensure ordered parts are correct and undamaged.
Communicate with manufacturers and return parts when applicable.
Perform other duties assigned by management.