Staples Promotional Products: Special Order Account Representative

Staples • Framingham, MA

12h • Onsite

About The Position

Staples Promotional Products is a division of Staples and a national leader in the promotional products industry. They help customers build brand loyalty with customized merchandise solutions, creating promo experiences that make a lasting impact. This role involves managing projects for customer accounts, presenting promotional products and event solutions, and collaborating with sales representatives and customers to develop product offerings.

Requirements

• Excellent communication skills and building customer relationships.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Purchasing product and vendor negotiation experience.
• 2+ years of customer service experience.
• 2+ years of project management.
• High School Diploma or equivalent related experience.
• 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• 1+ years of industry experience with ESP or Sage.

Nice To Haves

• Bachelor's degree in related field preferred.
• Promotional Product Industry Experience.

Responsibilities

• Manage projects for customers’ accounts to present promotional products and event solutions.
• Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering.
• Negotiate with vendors, generate quotes, and execute orders.
• Handle complex orders, including shipments, fulfillment, and rush jobs.
• Anticipate customer needs and ensure their satisfaction.
• Quickly solve order issues to provide the best solutions.
• Create quotes and process orders efficiently.
• Explore new product ideas by sourcing, researching trends, and collaborating with teams.
• Build strong internal relationships for seamless customer experience.
• Team up with sales reps on projects and keep communication clear.
• Help process billing and resolve issues with the finance team.
• Attend annual National Sales Meetings for new products, trends, and networking.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED