Special Ops Associate

Benchmark Health • Needham, MA

1d

About The Position

As a Special Ops Associate, you’ll play a vital role in helping patients navigate the complex behavioral health landscape. You will work with medical practices and health systems to support patient needs, triage cases, and connect individuals with the right resources at the right time. You’ll help patients throughout their behavioral health care journey—facilitating follow-ups on treatment recommendations and ensuring patients receive therapy, psychiatry, support groups, or other resources they need. You’ll also help patients navigate complex social situations and access the care they need. You’ll be joining a fast-paced startup where resourcefulness, creativity, and continuous improvement are key. We’re looking for someone who’s not afraid to build, iterate, and use modern tools—including AI—to solve problems and work more efficiently.

Requirements

• High School Degree; BA in a health and human services field preferred
• Knowledgeable about behavioral health landscape, conditions, modalities of care, either through lived experience, academic experience, or professional experience
• Prior work in a healthcare, peer support, or community health setting preferred
• You’re motivated by working with patients - both directly and behind the scenes - to uncover their unique needs and solutions that fit their preferences
• Your friends think of you as someone who is patient, empathetic, steady, and a good listener
• Understanding of social determinants of health and experience working with diverse patient populations
• A "builder" mindset: you enjoy creating and refining processes, even when they’re ambiguous, and can be flexible and agile in a rapidly changing early-stage startup
• Self-organized, proactive, motivated to solve problems big and small, and comfortable bringing your own ideas to the table
• Comfortable learning and using AI tools to increase productivity - no engineering experience required

Nice To Haves

• Prior experience working with patients with serious mental illness is a plus

Responsibilities

• Provide education and guidance around options for care and resources
• Assist patients in locating well-matched, high-quality resources to address presenting concerns
• Offer validation and support to patients seeking help, and assist them in preparing for engaging in care
• Coordinate care with referral sources
• Offer patients continuous follow-up and redirection to new resources as needed
• Use AI and other emerging tools to streamline workflows, improve accuracy, and reduce manual tasks—helping our team work smarter and faster

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED