Special Loans Specialist (On-site)
About The Position
The Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The Special Loans Specialist I must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks. The Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities.
Requirements
- High school diploma or equivalent, required.
- 0-2 years’ experience in the mortgage industry.
- Proficient working knowledge of Microsoft Outlook, Word, and Excel.
- Strong knowledge of mortgage documents, security instruments, and modification documents.
- Strong verbal and written communication skills.
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
Nice To Haves
- Bachelor’s degree, preferred.
Responsibilities
- Research servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.
- Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.
- Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.
- Audits ARM Change Notifications prior to mailing.
- Performs document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.
- Reviews and processes modification requests.
- Conducts special projects as assigned by Special Loans management.
- Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.
- Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.
- Supports management in achieving goals and improving the efficiency/productivity of the department.
- Completes miscellaneous tasks as necessary or required.
- Performs related duties as assigned by management.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund
- Newrez NOW: Corporate Social Responsibility program
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program
- Access to grants, nonprofit resources, and volunteer opportunities
- Employee Resource Group (ERG)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
