Special Events Shift Manager (37224)

Agua Caliente Casinos•Rancho Mirage, CA

5d•Onsite

About The Position

Under the direction of the Special Events Ops Manager, the Special Events Shift Manager is responsible for supervising all promotions and events for Agua Caliente Casinos. The Special Events Shift Manager effectively manages, tracks, and reports on all aspects of promotions and events, while providing additional support to the overall management team.

Requirements

High school diploma or GED
3 or more years of marketing, events, and/or casino promotion experience preferred, or the educational and working experience equivalent
Must have experience with creating, planning, and executing events and promotions in the casino industry or a related industry
Must demonstrate strong organizational and systematic abilities, along with communication, presentation, and time management skills
Must demonstrate strong leadership abilities
Must demonstrate a strong ability to multi-task and work under pressure while maintaining excellent guest service skills
Working knowledge of Outlook, Word, and Excel software programs
In-depth understanding of the management and operations of all casino and tourism business
Must be able to stand, move and work throughout the office area and properties, including walking up to 3+ miles, climbing stairs and sitting at a desk/work station for the duration of the shift.
Must be able to work in a smoke-filled environment.
Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Nice To Haves

Advanced customer service skills and stage presence skills desired
Previous supervisory experience preferred

Responsibilities

Assist the Special Events Ops Manager in creating and maintaining a special events calendar to ensure continued revenue objectives are met and promotions/events are prepared for in a timely manner.
Plan, budget, and oversee assigned projects.
Delegate and supervise tasks to Special Events Coordinators with the approval of the Special Events Manager, including the creation, preparation, and execution of all casino promotions and events with a high degree of quality support, to ensure the smooth running of daily promotional operations.
Assist with the development of all event/promotion related materials, including proformas, postformas, write-ups, event and promotional checklists, property communications, and post-event analysis.
Work closely with the ACGC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc.
Ensure all events are conducted as stated in the official approved marketing gaming submissions.
May assist in performing the daily events and promotions operational functions along with preparing daily paperwork, filing documents, product pick-up and delivery, and performing various other departmental duties.
Work closely with support departments involved with the execution of events (EVS, Engineering, IT, Food & Beverage, Slot Department, Table Games Department, etc.).
Assist and support property-wide special projects, promotions/events, and/or initiatives.
Work with the Purchasing Department on various tasks including securing decor and products, managing inventory levels, tracking lead-times and deliveries, and ensuring the execution of agreed-upon contracts with outside vendors.
Assist with proofing of all advertising materials related to promotions and events.
Responsible for maintaining effective use of resources, scheduling, staff levels, expense tracking, and purchases.
Represents the Special Events/Marketing team in promotion and events activities off-site.
Maintain cost and resources for promotions and events.
Maintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off-property events.
Timely respond and resolve guest inquiries and disputes/issues ensuring guest satisfaction.
Comply with all applicable Tribal regulations, internal controls, and policies and procedures.
Document and report all exceptions/variations/deviations immediately to Special Events Management and/or ACGC.
Supervise promotions and/or events in the absence of the manager or Director.
Carry out all supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning work, and performance reviews for Special Events Coordinators.