Special Events Manager

Omni Hotels & Resorts•Hot Springs, VA

4d•Onsite

About The Position

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Overview: To serve as the primary contact for all special events as designated by the resort to enhance the guest experience and drive occupancy and revenue during pre-event planning to on-site coordination. Duties include maintaining all programming and event space requirements, specialty menus, vendor contracts, billing requirements, and on-site coordination.

Requirements

College Degree or relative work experience preferred
3 – 5 years hospitality experience preferred
Proven self-starter (assertive)
Excellent communication skills (both oral and written)
Computer skills (Word, Excel, etc)
Strong guest service orientation
Stellar organizational skills
Decision maker and problem solver
Level-headed with common sense
Extremely flexible and willing to work required hours
Detail oriented
Team oriented – ability to work with all departments in the resort
Effective sales and up-selling skills
Must have a valid drivers license

Nice To Haves

Specific skills preferred – Delphi FDC, Resort Suite

Responsibilities

Work directly with various resort departments on all aspects of event food & beverage, room block, activities and billing.
Secure sponsorships for events to help defer costs and expand offerings
Assist marketing team in making sure events are planned and detailed in advance (90 days) so they can be marketed appropriately
Have thorough knowledge of resort facility, meeting room capacities and equipment inventory
Have full knowledge of resort amenities to include spa, golf, and outdoor activities
Maintain organized and detailed files for servicing
Create detailed Event Orders and Program Resumes for both internal distribution
Maintain event budget and process all necessary check requests with accounting to confirm all deposits are paid on schedule. Review final billing for accuracy
Attend regular departmental and resort meetings
Work on special projects when assigned
Maintain warm hospitable resort relations
Detail and develop event programming with DOSM, DOM, and DOCCS
Work directly with F&B and DOCCS to design menus and events
Confirm and establish all billing including vendor contracts and check requests
Acting as primary contact for resort and vendors throughout the event
Monitoring banquet set-up to ensure compliance of standards and that all details on Event Orders are executed
Direct changes or facilitate additional requests through the proper departments
Create calendar of events and communicate programming details with DOCCS and DOSM. This allows marketing and reservations to promote events to resort guests
Work directly with the Marketing Department to develop Special Event programs.
Keep files updated with important reference material (vendor contracts, check requests, resumes, diagrams, group recap, outlet usage, activity usage, etc.)
Confirm programs and communicate event details effectively among resort departments as well as external vendors and clients by using group resume, staff planner, and banquet event order
Work closely alongside various resort departments to ensure their understanding of event needs and the role each department plays in the success of the event
Confirm function space in Delphi to ensure accuracy compared to group program
Check Opera / OPMS to ensure that vendor room arrangements and billing are accurate
At conclusion of event, review final bill with accounting
Recommend and coordinate special outside vendors/services when required
Perform other duties as assigned