Special Event Monitor - Student Hourly

University of Kansas•Lawrence, KS

1d•Onsite

About The Position

A Special Event Monitor is responsible for providing on-site assistance and supervision for special events and reservations hosted on KU Recreation Services facilities, including: the Ambler Student Recreation Fitness Center, Central Field, Shenk Sports Complex, Outdoor Volleyball, Tennis Courts, and/or other designated areas. Special Event Monitors are expected to perform and follow the tasks mentioned in the responsibility areas listed below during a given shift. In each area, a Special Event Monitor shall enforce policies and procedures, and/or complete specific responsibilities so that the KU Community can participate safely in a special event or reservation. Special Event Monitors are needed year-round. Shifts may occur at any time of the day: early morning, afternoon, evening, and late-night hours as some events may go all day and/or all night long. Special Event Monitors may be needed to work weekday or weekend hours. Each Special Event Monitor must be certified in CPR/AED within 1 month of hire, training is provided to those not currently certified.

Requirements

Student hourly must be enrolled in no fewer than 6 credit hours during the semester term of the appointment.
For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.
Student Hourlies may be undergraduate or graduate students.
Exhibits good communication skills.
Demonstrated customer service experience.
CPR/AED certification (can be completed up to 30 days after hire date).
Valid U.S. Driver’s License.

Nice To Haves

Flexible work schedule.
Work Study eligible.

Responsibilities

Actively supervise all special event and reservation participants to ensure safety to individuals and KU Recreation Services facilities and equipment.
Enforcement of all KU Recreation Services facility policies and procedures.
Work all shifts as assigned; shifts may also be picked up voluntarily.
Substitute shifts when available.
Implement risk management procedures and protocols when necessary.
Be available (during open hours and outside of building hours) to staff any and all events at ASRFC, Shenk Sports Complex, Superfield, Central Field, Outdoor Volleyball, and Tennis Courts sites as assigned or scheduled.
Ensure all participants have signed a participant waiver.
Carry radio, iPad, necessary keys, and emergency items (AED, backpack, etc.) to all events.
Completion of all duties assigned by Facility Supervisors, Special Event Program Manager and KU Recreation Services Assistant Director of Outdoor Pursuits and Special Events.
Provide any equipment, set-up, forms, etc. needed for an event or reservation, as provided by the Special Events Program Manager and/or Assistant Director of Outdoor Pursuits and Special Events.
Set up necessary equipment (e.g., tables, bleachers, etc.) for all special events when needed, as well as tearing it all back down, cleaning, and putting things away.
Complete event monitor reports appropriately with detailed information.
Collect and document broken equipment for follow up.
File descriptive and accurate reports pertaining to high-risk scenarios (e.g., tornado or fire emergency, injury reports, contacting law enforcement, if necessary, due to violence, harassment, etc.).
Maintain effective and appropriate communication with participants, guests, co-workers, and KU Recreation Services professional staff as needed.
Exceed customer service expectations.
Conflict-resolution and dealing with on-site issues.
Act with personal responsibility.
Inform participants about their responsibility of maintaining and returning equipment undamaged.
Identify any hazards that jeopardize the safety of participants and respond appropriately (e.g., slippery surfaces, poor lighting, broken equipment, etc.).
Ensure a safe environment exists for patrons through preventative supervision and the ability to cooperate with ASRFC staff as well as law enforcement if necessary.
Decide if an event may proceed or be canceled given the status of inclement weather.
Disseminate accurate information to patrons.
Attend all scheduled meetings and work-shifts on time, while being ready to learn at work.
Assist in other areas of the facility if/when needed.