Special Assistant to the Chair/Commissioner

City of New York•New York City, NY

2d•Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City. The TLC oversees a transportation ecosystem that moves nearly 1 million riders daily. With approximately 180,000 licensed drivers, 1,000 businesses, and 115,000 vehicles, TLC is entering a new era of dignity, accountability, and collaboration. The agency is on the front lines of a rapidly changing mobility landscape, with innovative efforts in areas such as minimum pay for app drivers, wheelchair accessible service, fleet sustainability, traffic fatality elimination, and preventing discriminatory service. TLC seeks a highly motivated, solutions-oriented professional to serve as Special Assistant to the Chair and Commissioner. This role is ideal for someone who thrives in dynamic environments, is comfortable moving across the City, excels at rapid problem-solving, and is ready to take on responsibilities requiring significant discretion. The position offers unmatched exposure to executive decision making, city operations, and community engagement, and can serve as a launchpad into public service or civic innovation.

Requirements

A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the position; or
A satisfactory equivalent of education and/or experience.

Responsibilities

Serve as the Commissioner’s primary aide, accompanying them to meetings, site visits, and community events.
Capture notes and action items; ensure timely follow through across teams.
Manage daily flow: schedules, briefing materials, transitions, and real time adjustments in close coordination with the Executive Assistant.
Prepare the Commissioner by reviewing materials, identifying gaps, and clarifying decisions and follow ups.
Draft follow ups, summaries, talking points, and briefing materials.
Work with internal divisions to gather information, resolve issues, and advance initiatives.
Maintain strict discretion and professional judgment.
Support the Commissioner’s visible presence with drivers, passengers, elected officials, and industry leaders.
Manage logistics for external engagements, including stakeholder context, digital photos, content needs, and follow ups.
Anticipate and coordinate all physical readiness needs for the Commissioner, including changes of clothes, cultural and community event considerations, weather-related preparations, holding items, getting food or beverages, and other necessary tasks for seamless participation in engagements throughout the City.
Route issues identified in the field to the appropriate division and track them through resolution.
Build rapport with drivers and industry stakeholders; elevate insights to leadership.
Lead or support cross-agency projects assigned by the Commissioner or Chief of Staff.
Track project progress and ensure deliverables are met.
Coordinate with the Chief of Staff to align priorities, deadlines, and initiatives.
Conduct research and prepare memos and presentations for policy, operational, or community initiatives.