Special Assets Portfolio Administration Supervisor

EagleBank • Bethesda, MD

2d

About The Position

The Special Assets Portfolio Administration Supervisor supports loan documentation and closing for complex and high-risk credits. The role ensures loan packages are accurate, compliant, and executed in a timely manner, and serves as a liaison among internal departments, external counsel, and borrowers. The supervisor manages and trains Portfolio Administrator staff, supports policy implementation and onboarding, and oversees loan administration, closing coordination, portfolio reporting, documentation, and procedural requests.

Requirements

• Bachelor’s degree in business management, finance, or a related field.
• Eight years of experience in a commercial banking environment, including collateral and loan documentation experience such as ordering title work, UCC searches, surveys, flood determinations, tax service contracts, payoff letters, and insurance certificates.
• Proficiency in Word, Excel, and Outlook.
• Working knowledge of other Microsoft Office applications.

Nice To Haves

• Experience with the IBS Core Banking System.
• Working knowledge of a bank core processing system.
• Working knowledge of records management systems.

Responsibilities

• Manage and train Portfolio Administrator staff; complete performance reviews, manage timecards, and participate in employment decisions.
• Work with the Special Assets Group Manager to implement policy and procedure changes across locations, onboard staff, and address knowledge gaps.
• Verify that approvals for renewals, extensions, and modifications are accurate before requesting loan documentation.
• Request and review borrower information to confirm requirements are met before loan documentation and closing.
• Coordinate loan document preparation with the Documentation Department or outside counsel.
• Send loan documentation and loan system information to counsel accurately and on time.
• Coordinate loan closings, including ordering title work, UCC searches, surveys, flood determinations, and tax service contracts, and obtaining insurance certificates and payoff letters.
• Ensure fees are collected and processed on the closing date.
• Ensure loan documents are signed, dated, and organized for booking; review final documents for consistency with loan approval and confirm fees are disclosed to borrowers before closing.
• Update and submit documents to the vault using the vault log, and scan documents required for funding and imaging.
• Order appraisals in coordination with Special Assets Group portfolio managers, credit reports, lien searches, and other requested searches.
• Review and monitor past-due and coming-due reports to ensure maturing loans are processed and payments collected on time; request past-due payments in coordination with workout officers and the team.
• Maintain the Bank's daily Past Due Report and distribute it to Senior Management for review.
• Coordinate transfers of loans and deposits to the Special Assets Group from relationship managers.
• Coordinate same-day payment of service-provider invoices and process and maintain Special Assets expenses, credit card payments, and loan payments received.
• Keep critical and other documentation exceptions to minimal levels.
• Coordinate default/demand, acceleration, and setoff letters as appropriate, and draft letters in coordination with the team when needed.
• Prepare MCRC reports with Special Assets Group portfolio managers and workout officers; coordinate receipt of quarterly MCRC reports from the Line.
• Image financial statements and other documentation into Vision Content.
• Assist with weekly team meetings and quarterly reporting.
• Draft Special Assets-specific procedures as needed.
• Serve as the point person for procedural requests from other EagleBank departments, including Audit, Compliance, and Loan Servicing.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Maternity and parental leaves.
• Wellness discounts.
• Healthcare premium sharing.
• Employer funding in an HSA account.
• 100% 401(k) matching up to 4%.
• Employee resource groups, mentorship programs, community service, and scholarship opportunities for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager