Special Assets Portfolio Administration Supervisor

EagleBank•Bethesda, MD

About The Position

The Special Assets Portfolio Administration Supervisor supports loan documentation and closing processes for complex and high-risk credits. The role ensures the accuracy, compliance, and timely execution of loan packages and serves as a liaison among internal departments, external counsel, and borrowers. The supervisor manages Portfolio Administrator staff and works with the Special Assets Group Manager to implement policy and procedure changes, onboard staff, and address knowledge gaps. The position also oversees portfolio administration, loan closing coordination, documentation, payment processing, reporting, and procedural support for the Special Assets Group.

Requirements

Bachelor's degree in business management, finance, or a related field.
Eight years of experience in a commercial banking environment, including collateral and loan documentation experience such as ordering title work, UCC searches, surveys, flood determinations, tax service contracts, payoff letters, and insurance certificates.
Proficiency in Word, Excel, and Outlook.
Working knowledge of other Microsoft Office applications.

Nice To Haves

Experience with the IBS Core Banking System.
Working knowledge of a bank core processing system.
Working knowledge of records management systems.

Responsibilities

Manage Portfolio Administrator staff and training, complete performance reviews, manage timecards, and participate in employment decisions.
Work with the Special Assets Group Manager to implement policy and procedure changes across locations, onboard staff, and address knowledge gaps.
Verify loan package approvals for renewals, extensions, and modifications before requesting loan documentation.
Request and review borrower information to confirm requirements are met before documentation and closing.
Coordinate loan documentation preparation with the Documentation Department or outside attorneys.
Send loan documentation and loan system information to counsel accurately and on time.
Coordinate loan closings, including ordering title work, UCC searches, surveys, flood determinations, tax service contracts, insurance certificates, and payoff letters.
Ensure all fees are collected and processed on the closing date.
Ensure loan documents are signed, dated, and organized for booking.
Review final loan documents for compliance with loan approvals and confirm all fees are disclosed to borrowers before closing.
Update and submit documents to the vault using the vault log.
Scan documents required for funding and imaging.
Order appraisals in coordination with Special Assets Group portfolio managers, credit reports, lien searches, and other requested searches.
Review and monitor past-due and coming-due reports to ensure maturing loans are processed and payments collected on time.
Request payment of past-due loans in coordination with workout officers and the team.
Maintain the Bank's daily Past Due Report and distribute it to Senior Management for review.
Coordinate the transfer of loans and deposits to the Special Assets Group from relationship managers.
Coordinate payment of service-provider invoices on the day they are received.
Process and maintain Special Assets-related expenses, credit card payments, and loan payments received.
Manage critical and other documentation exceptions at minimal levels.
Coordinate default/demand, acceleration, and setoff letters as appropriate, and draft letters in coordination with the team when needed.
Prepare MCRC reports in coordination with Special Assets Group portfolio managers and workout officers.
Coordinate receipt of quarterly MCRC reports from the Line.
Image financial statements and other documentation into Vision Content.
Assist with weekly team meetings and quarterly reporting.
Draft Special Assets-specific procedures as needed.
Serve as the point person for procedural requests from other EagleBank departments, including Audit, Compliance, and Loan Servicing.
Perform other duties as assigned and comply with all policies and standards.