Special Agent

American Express•Sunrise, FL

About The Position

Special Agents help reduce and control fraud losses within a specific region by conducting internal and external investigations into suspected fraud against American Express, with an emphasis on routine and moderately complex cases. They help ensure the successful prosecution of individuals charged with committing crimes against the Company. The role typically reports to a Manager or Director of Investigations. The position handles sensitive internal matters, including fraud investigations and policy violation reviews, and requires being on call 24 hours a day.

Requirements

Previous job experience is required.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Nice To Haves

At least 5 years of experience in law enforcement and/or investigative work is ideal.
A bachelor’s or other four-year degree is a plus.
Preferred fields of study include business, criminal justice, and social sciences.
Prior experience in internal risk management, investigations, compliance, or a related field is a plus.

Responsibilities

Conduct routine and moderately complex fraud investigations, including cases involving multiple victims, with minimal supervision.
Assist with highly complex fraud investigations, including cases involving organized or international criminal groups.
Collect and compile evidence, document investigative activity and evidence in the case management system, locate records, pull data, and run reports.
Study data and video footage for evidence, trends, and anomalies.
Assist with undercover and/or sting operations as needed.
Interview victims, claimants, witnesses, suspects, and potential suspects; record statements.
Work with local and national law enforcement agencies to investigate and prosecute crimes.
Support fraud-prevention initiatives with law enforcement, including delivering fraud-awareness training.
Prepare witness statements, provide information in response to court orders, and testify in court.
Work with internal groups to help minimize American Express’s risk and exposure to fraud by assessing risk, identifying security weaknesses, and closing gaps.
Collaborate on fraud investigations with counterparts at other organizations.
Collect intelligence about criminal networks or organized groups that commit financial crimes.
Handle sensitive internal matters, including fraud investigations and policy violation reviews, ensuring proper escalation, documentation, and resolution.
Be on call 24 hours a day.