Special Accounts Representative (Collections)
About The Position
About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? What You'll Do The primary responsibility of this position is to preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Contact delinquent accounts and negative share accounts by phone and mail; take appropriate action to have members bring accounts current. Analyze financial situation of delinquent borrowers; make recommendations for further action when other arrangements to bring the loan current are unsuccessful. Maintain accurate files and reports on all collections activity. Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans. Regularly file loan files and other collection related documents. Testify at legal proceedings as required.
Requirements
- Education - High School Diploma or GED required
- Experience - Six months to two years of similar or related experience, including time spent in preparatory positions
- Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)
- Attention to detail, the ability to multitask, and strong organizational skills
- Excellent communication skills – written and verbal
Responsibilities
- preserve the credit union's assets by controlling delinquent loan accounts
- collecting delinquent loan payments and/or recovering collateral
- Contact delinquent accounts and negative share accounts by phone and mail
- take appropriate action to have members bring accounts current
- Analyze financial situation of delinquent borrowers
- make recommendations for further action when other arrangements to bring the loan current are unsuccessful
- Maintain accurate files and reports on all collections activity
- Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans
- Regularly file loan files and other collection related documents
- Testify at legal proceedings as required
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
