Spec.IT Field Support

Music City Center • Nashville, TN

15d • $30

About The Position

Provides direct customer support and technical assistance to technology users in schools and other MNPS facilities. Performs support tasks including hardware support for computers, printers, LCD projectors, and other ancillary technology hardware. Provides direct support to Windows and Apple (Mac OS and IOS) based devices. Installs miscellaneous software. Creates and updates automated records of work performed. This job requires daily ad hoc travel in personal vehicle.

Requirements

• DL NUMBER - Driver License, Valid and in State Valid Tennessee Driver’s License Required

Nice To Haves

• Post-secondary degree in technology or business field Preferred
• Two years’ experience in field end-user support in customer service-focused enterprise computing environment setting Preferred
• Current Microsoft, Cisco, A+ or Network Plus certifications Preferred

Responsibilities

• Promotes and supports the use of technology as an effective teaching and productivity tool supporting innovative thinking and problem solving.
• Advocates and models safe, legal and ethical use of digital information and technology, including respect for copyright, intellectual property, and the appropriate documentation of resources. Advocates compliance with all district information technology policies. Reports violations as required.
• Installs and configures end-user technology systems/equipment in accordance with standardized MNPS procedures.
• Triages user requests for assistance based on the impact to the teaching and learning process and various other factors.
• Documents repair actions and other customer assistance activities. Processes equipment requiring repairs or upgrades in concert with other MNPS IT Support activities.
• Applies troubleshooting techniques and resolves basic network problems.
• Conducts ad hoc user technology training.
• Supports the integration of technology into the curriculum.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed