Spec.IT Field Support

Metropolitan Nashville Public Schools•Nashville, TN

17h•Onsite

About The Position

Provides direct customer support and technical assistance to technology users in schools and other MNPS facilities. Performs support tasks including hardware support for computers, printers, LCD projectors, and other ancillary technology hardware. Provides direct support to Windows and Apple (Mac OS and IOS) based devices. Installs miscellaneous software. Creates and updates automated records of work performed. This job requires daily ad hoc travel in personal vehicle.

Requirements

Post-secondary degree in technology or business field
Valid Tennessee Driver’s License Required
Current Microsoft, Cisco, A+ or Network Plus certifications

Nice To Haves

Two years’ experience in field end-user support in customer service-focused enterprise computing environment setting

Responsibilities

Promotes and supports the use of technology as an effective teaching and productivity tool supporting innovative thinking and problem solving.
Advocates and models safe, legal and ethical use of digital information and technology, including respect for copyright, intellectual property, and the appropriate documentation of resources.
Advocates compliance with all district information technology policies. Reports violations as required.
Installs and configures end-user technology systems/equipment in accordance with standardized MNPS procedures.
Triages user requests for assistance based on the impact to the teaching and learning process and various other factors.
Documents repair actions and other customer assistance activities.
Processes equipment requiring repairs or upgrades in concert with other MNPS IT Support activities.
Applies troubleshooting techniques and resolves basic network problems.
Conducts ad hoc user technology training.
Supports the integration of technology into the curriculum.

Benefits

Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications.
Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures.
The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference.
All provided salary ranges serve as a general guideline.
Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law.
Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community.
We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs.
The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities.
Prospective and current employees are encouraged to discuss ADA accommodations with management.