Spec 1, Customer Training

Indotronix International Corporation • Covington, GA

2d • Hybrid

About The Position

Join our team as a Spec 1, Customer Training, where you’ll play a pivotal role in shaping the success of Customer Care associates across the U.S. Based in Covington, GA, this hybrid contractor position offers a blend of in-office and remote work (3 days onsite, 2 days remote) with competitive pay at $20/hr. You will leverage proven instructional methodologies to deliver impactful training, drive quality improvements, and contribute to a culture of excellence. This opportunity is ideal for professionals seeking growth in training, coaching, and continuous improvement within the healthcare or medical device industry.

Requirements

• Minimum 3 years contact center experience, preferably in healthcare or medical devices.
• At least 3 years of high-quality coaching experience with a track record of positive behavior change.
• Associate’s degree in business-related studies or equivalent experience (3 years internal, 5 years external).
• Strong analytical, training design, and facilitation skills.
• Proficiency in statistical analysis and quality assurance reporting.
• Excellent communication and feedback delivery abilities.

Nice To Haves

• Experience in manufacturing supply chain environments.
• Advanced knowledge of Lean and Six Sigma methodologies.
• Expertise in knowledge management systems and job aid creation.

Responsibilities

• Deliver comprehensive training to Customer Care associates on handling calls, chats, and emails, tailored to all leadership levels.
• Use the ADDIE methodology to design, develop, and facilitate both entry-level and advanced training programs.
• Perform statistical analysis on training and quality assurance data to create individualized coaching plans.
• Provide detailed QA reporting to supervisors and managers to support performance improvement.
• Analyze customer escalation cases to identify training gaps and propose effective solutions.
• Develop and update development plans and training needs assessments.
• Collaborate with operations to maintain and enhance the Knowledge Management System and job aids.
• Ensure compliance with all company, departmental, and quality system standards.
• Identify and reinforce best practices, offering continuous improvement recommendations.
• Participate in Lean, Six Sigma, and other interdepartmental improvement initiatives.
• Contribute to performance evaluations and support adherence to regulatory and departmental guidelines.
• Invest in personal and professional development to stay at the forefront of training and coaching best practices.

Benefits

• Hybrid work schedule for enhanced work-life balance.
• Competitive hourly pay at $20/hr.
• Opportunity to work with industry leaders and gain exposure to continuous improvement initiatives.
• Professional development and career advancement support.
• Collaborative, inclusive, and innovation-driven workplace culture.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree