Speaker Operations Manager - Shoptalk

Hyve Group Ltd • New York, NY

3d • $65,000 - $70,000 • Hybrid

About The Position

Hyve is the organizer of the world's fastest-growing and most forward-thinking B2B events. Their RetailTech portfolio includes Shoptalk and Groceryshop, which bring together thousands of retailers, brands, technology companies, investors, and industry leaders to shape the future of retail and commerce. Hyve is seeking passionate, customer-focused professionals to deliver exceptional experiences for influential speakers.

Requirements

• Experience in event operations, conference production, or stakeholder management.
• Excellent organisation and project management skills with the ability to manage multiple deadlines.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a proactive approach to problem solving.
• Confidence building relationships with senior stakeholders and working collaboratively across teams.
• A customer-focused, adaptable mindset with a willingness to travel to support onsite event delivery.

Responsibilities

• Manage the speaker onboarding process and act as the main point of contact for speakers and their teams throughout the event cycle.
• Write and send scheduled speaker communications and manage the speaker inbox, responding promptly to queries.
• Collect and distribute speaker assets, ensuring all information is accurate and shared with relevant teams.
• Work closely with the Content team to maintain internal documentation and manage agenda updates throughout the planning cycle.
• Keep the event website, speaker pages, and onsite event app up to date with agenda and speaker information.
• Collaborate with the Marketing team to proof speaker campaigns and coordinate promotional assets.
• Organise speaker gifts.
• Coordinate speaker presentations with AV suppliers and provide information for onsite event systems.
• Create Run of Show documents and brief Stage Managers ahead of the event.
• Travel to events to manage the onsite speaker experience, including speaker check-in, the Speaker Lounge, and speaker logistics.
• Coordinate temporary staff to ensure a professional and welcoming speaker environment.
• Deliver an exceptional level of service to all speakers, ensuring their experience is smooth, professional, and enjoyable.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Annual performance bonus.
• Generous paid time off and company holidays.
• Flexible working arrangements.
• Apple laptop and home office equipment.
• Learning and development opportunities.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed