Speakeasy Host

The Mob Museum • Las Vegas, NV

16h • Onsite

About The Position

The Speakeasy Host is the first point of contact for our guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive experience. The Speakeasy Host position plays a critical role in the Museum’s delivery of a world-class guest experience by presenting a thematically appropriate presence. The Speakeasy Host engages and interacts with Museum guests to elevate the overall experience and accentuate the history of Prohibition. The Speakeasy Hosts report to the Food & Beverage Managers.

Requirements

• Minimum of 1 year of hospitality experience.
• Strong communication skills to interact effectively with guests and members in a fast-paced environment.
• Ability to stand and walk for an entire shift and move safely through all areas, which may include stairs, uneven or slick surfaces.
• Flexibility to work a varied schedule including nights, weekends, and holidays.
• A demonstrated personable and presentable demeanor.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

Responsibilities

• Welcome guests to the speakeasy, escort guests to assigned dining or bar area, and provide accurate wait times and monitor waiting lists.
• Communicate effectively with servers, kitchen staff and management to ensure efficient guest flow and service.
• Respond to guest inquiries, provide information about the speakeasy, and answer questions about the menu or services.
• Engages and interacts with speakeasy guests in accordance with venue guidelines and procedures, including checking of IDs, controlling access to Speakeasy, coordinating departures, etc.
• Protects Museum and its guest from hazards occurring in and around the Speakeasy and Distillery exhibit spaces.
• Establishes a visible Speakeasy Host presence to dissuade any potentially destructive or inappropriate behavior.
• Provides any needed assistance to guests, employees and visitors in accordance with established speakeasy procedures and guidelines.
• Play a key role in emergency situations such as administration of first aid, facility evacuations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED