Spares Field Demand Planner

KLA•Ann Arbor, MI

1d•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, providing systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The company invests 15% of sales into R&D, with teams of physicists, engineers, data scientists, and problem-solvers collaborating with technology providers. The KLA Services team, headquartered in Milpitas, CA, is the service organization responsible for Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. This team partners with field teams and customers to maintain product performance and productivity through a flexible portfolio of services, including proactive tool management, expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support, and an extensive parts network.

Requirements

5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience
BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
High proficiency in MS Excel
Experience with inventory planning is required.
Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
Ability to work well on cross-functional teams in multiple locations and time zones.
Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills.
Candidate must be self-driven, independent, yet strong collaboration skills.
Demonstrated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency.
Use professional concepts and company objectives to resolve sophisticated issues in creative and effective ways.
Successful candidates must have clear sense of urgency and adaptability to fast moving and highly competitive industry.
Must be able to work on multiple projects in parallel as needed.

Nice To Haves

SQL a plus
Experience with trade and compliance regulations is a plus.

Responsibilities

Single point of contact for regional counterparts on the Spares Demand Planning team.
Manage communications and messaging between customer regions and internal planning counterparts.
Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior and upcoming ramp.
Translate regional/customer requests into a problem statement for review with HQ team.
Driving appropriate review and response to field
Monitor and report out Fill Rate Performance v. Fill Rate Targets and Planned vs. Actual Inventory
Perform miss analysis and drive cross-functional actions that impact current and future Fill Rate performance.
Assessment of spare part plan to ensure coverage is sufficient to meet requirements.
Ability to recognize process gaps and drive improvements holistically across cross functional teams
Conduct ramp readiness reviews for spares support within assigned region.
Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence
Educate internal stakeholders of metrics, planning methodologies and support entitlements
Provide crisp and timely communication on developing issues to relevant internal and external customers.
Keep leadership informed of customer impact and progress of recovery efforts