Spares Account Manager

Stolle Machinery Company•Centennial, CO

7d•$80,000 - $93,000

About The Position

Stolle Machinery is seeking a motivated, detail-oriented Spares Account Manager to partner with the main Account Manager in supporting an assigned customer’s global spare parts requirements and assigned smaller projects. The role helps customers maintain production continuity through proactive order coordination, reliable communication, and timely issue resolution. It coordinates spare parts orders and smaller projects across the customer’s global operations and relevant Stolle locations, maintaining forecasts and delivery schedules, following up on critical orders and material availability, and coordinating responses to customer-raised issues. The position works with the main Account Manager and cross-functional teams to keep customers informed about order status, risks, recovery actions, and next steps. The Spares Account Manager serves as a day-to-day coordination point for order progress, material availability, forecasts, schedules, and customer issue resolution across Stolle locations. The role combines technical understanding, customer communication, and disciplined follow-through. It includes coordinating work from order acceptance through delivery, managing assigned work within an agreed scope, maintaining customer and equipment information, and providing visibility to the business on backlogs, critical orders, overdue actions, forecast changes, and recurring delivery or quality issues. Regional and international travel of 10–20% is expected. The schedule generally consists of 45 hours per week and may include on-call status, evenings, and/or weekends.

Requirements

Bachelor’s degree in Engineering, Business, Industrial Technology, or a related field, and industry experience (required).
5–9 years of relevant experience in industrial spare parts, aftermarket customer support, order management, account coordination, or smaller-project coordination, including cross-functional follow-up on delivery schedules and material availability.
Experience working with customers across international markets and complex supply chains.
Strong relationship-management skills and a consultative, collaborative style.
Clear and persuasive communication skills, including the ability to translate technical information and drive cross-functional solutions.
Highly organized, data-driven, and proactive, with strong pipeline-management and customer-follow-up skills.
Solid understanding of pricing, margin, and contractual terms in an industrial B2B setting.
Experience with CRM tools and account-planning processes.
Willingness to travel regionally and internationally to support key accounts (10–20%).
Skills in speaking, persuasion, active listening, social perceptiveness, negotiation, reading comprehension, service orientation, active learning, complex problem solving, coordination, problem sensitivity, and deductive reasoning.
Ability to work a schedule generally consisting of 45 hours per week, which may include on-call status, evenings, and/or weekends.

Nice To Haves

Experience working with customers in metal packaging, beverage/food production, or high-speed manufacturing.
Knowledge of can-making machinery or similar systems, including presses, CNCs, or line automation.

Responsibilities

Serve as a day-to-day customer contact for global spare parts orders and assigned smaller projects, partnering with the main Account Manager and engaging relevant Stolle teams to address commercial, technical, and service questions within the assigned scope.
Engage customers through site visits, video calls, and proactive outreach, following a “Go and See” philosophy.
Develop relationships at multiple levels within assigned accounts, including Procurement, Engineering, Production, and executives.
Act as the customer’s advocate within Stolle by identifying and escalating systemic issues.
Maintain and update spare parts and smaller-project forecasts with the customer, main Account Manager, Global Parts, and relevant Stolle locations; reconcile expected demand with quotations, orders, material availability, and delivery schedules, and communicate changes, risks, and required actions.
Collaborate with Technical Solutions and Marketing to customize campaigns and offers for specific accounts.
Apply approved spare parts pricing and customer terms when coordinating quotations and orders; monitor pricing discrepancies and margin concerns, route exception or agreement-change requests to appropriate approvers, recommend pricing changes, and coordinate quotes for new parts with relevant stakeholders.
Coordinate spare parts orders and assigned smaller projects from order acceptance through delivery, confirming scope, part identification, quantities, customer requirements, and schedules with responsible teams.
Track order milestones and material availability across supplying Stolle locations; expedite critical orders and obtain confirmed status and recovery actions when commitments are at risk.
Coordinate planning, purchasing, manufacturing, quality, and logistics to resolve constraints, keeping the customer and main Account Manager informed of delivery changes and shipment status.
Maintain a strong understanding of Stolle’s offerings and how they support customer production; stay informed about metal packaging, sustainability, line modernization, and process automation trends; use market knowledge to anticipate customer needs and propose solutions.
Maintain a detailed, current customer profile, including decision-makers, plant contacts, communication channels, and operating nuances; ensure customer data, contact lists, and equipment databases are accurate.
Coordinate resolution of customer-raised spare parts and smaller-project issues with Engineering, PMO, Global Parts, Technical Solutions, Services, Quality, and supplying Stolle locations.
Maintain an issue log with responsible owners, agreed actions, target dates, and customer updates; escalate overdue or critical issues and confirm resolution with the customer and main Account Manager.
Work with customers and technical teams to identify critical spares, recurring consumption, planned maintenance requirements, and obsolete or superseded parts requiring review.
Coordinate quotation follow-up, order changes, and return or replacement requests with responsible teams.
Provide regular business visibility on backlog, critical orders, overdue actions, forecast changes, and recurring delivery or quality issues, and recommend practical process improvements.