Spare Parts Coordinator
ATS Automation•Souderton, PA
•Onsite
About The Position
As a proactive member of the NCC Aftermarket Team, the Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC’s customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment. This position plays a critical role as the “Voice of the Customer,” ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance.
Requirements
- Minimum of 5+ years of experience in spare parts coordination, customer service, or order management
- Strong understanding of supply chain, order processing, and customer support functions
- Experience with ERP systems and spare parts management processes
- Demonstrated ability to manage customer relationships and support revenue growth
Nice To Haves
- Experience in manufacturing, automation, or industrial environment preferred
- Experience leading or mentoring team members preferred
Responsibilities
- Serve as the primary point of contact for customers regarding spare parts inquiries and requests
- Respond to customer requests for quotations in a timely and accurate manner
- Process spare parts orders and ensure proper order entry and documentation
- Coordinate with Supply Chain and internal teams to ensure on-time delivery
- Develop recommended spare parts quotations in collaboration with project teams and vendors
- Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth
- Support top-line sales growth through effective customer engagement and responsiveness
- Provide spare parts lists to Project Execution teams as required
- Research part information using vendor communication, historical data, and internal systems
- Collaborate with NCC Service Team on spare parts opportunities identified during site visits
- Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue
- Utilize Daily Visual Management tools to track performance metrics
- Escalate issues and initiate problem-solving activities when KPIs fall below targets
- Support monthly forecasting of spare parts revenue
- Provide guidance, onboarding, and training to Spare Parts Coordinators
- Support delegation of tasks and development of team capabilities
- Identify and implement continuous improvement initiatives aligned with NCC’s value drivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
