Spare Parts Administrator

IMA North America Inc • Leominster, MA

3d

About The Position

The Spare Parts Administrator assists customers by locating required parts and providing quotes and processing orders. Monitors shipments and follows up to customers on status. Provides a high level of customer service. Works with other departments for technical assistance. Assumes ownership for adding value to business processes and supporting critical business initiatives by managing customer needs.

Requirements

• Intermediate knowledge of MS Office.
• Strong written and verbal communication skills.
• Ability to read and understand blue prints and schematics.
• Technical aptitude.
• Strong attention to detail.
• 2 or 4 year degree in a related field or equivalent experience preferred.
• 2+ year’s experience supporting capital equipment projects.
• Manual dexterity to use a keyboard.
• Ability to sit or stand for extended periods of time.
• Able to hear and speak clearly in person and over the phone.
• Ability to travel up to 10% of the time.
• Valid driver’s license and passport.
• May be required to stay late or come in early to complete important tasks due to customer requirements and completion dates.

Nice To Haves

• Experience with SAP preferred.

Responsibilities

• Receives and processes requests for quotes, purchase orders, adjustments, warranty, repair, loan and cancellations for one specialized division (Trade or Nova).
• Accurately enters customer PO’s into SAP.
• Provides information to engineering admin for parts allocation and/or purchasing of external parts set-up and ordering.
• Monitors scheduled shipments, including third party vendors, and updates customers immediately on changes and/or delays.
• Works closely with service to coordinate rebuild parts delivery for scheduled interventions.
• Expedites current orders per customer requirements (machines down, schedule change).
• Communicates technical information for all spare parts requirements to internal and external customers.
• Reads and understands blueprints and manuals to assist the customer with finding required parts.
• Works with service managers, product managers, and engineering for technical help.
• Achieve and maintain professional rapport with customers (internal and external) and strive to provide the best possible service.
• Respond to all customer complaints with responsibility for guiding resolution to ensure proper and satisfactory closing obtained.
• Report problems that occur frequently to supervisor for review.
• Back up to Finance Department to process invoicing for the department.
• Prepare commercial invoices for customs for all international orders including country of origin and harmonizing codes.
• Maintain electronic files for the customer of all quotes and orders.
• Prepare paperwork for shipping with the weekly consolidated shipment.
• All other duties as assigned.

Benefits

• IMA offers a casual atmosphere within a team environment.
• We host various events throughout the year such as Popcorn Tuesdays, holiday parties and team events.
• IMA offers medical, dental, vision, paid time off/ vacation, holiday pay, matching 401K, disability and life insurance along with discounted pet insurance.
• profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees