Spare Parts Specialist

Ponsse•Grand Rapids, MI

4d•Onsite

About The Position

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies. Spare Parts Specialist Non-Exempt – Hourly Reports to Aftersales Manager Summary/Objective Contributes to managing inventory and ordering parts and works to meet customers’ needs. Has strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs. Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to receive customers, establish rapport, and determine and attend to customers’ needs Ability to match customers’ needs with appropriate parts or services Knowledge of and ability to monitor inventory in order to determine which parts require special ordering Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc. Ability to search part numbers or to use the computer and standard catalogs Ability to monitor bins and determine which parts need reordering Ability to accurately track parts Ability to monitor lost sales for inventory control Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand Knowledge of procedures for ordering special parts or parts with no published part numbers Ability to identify and acknowledge the receipt of warranty (used) parts Manufacture and assemble hydraulic hoses Competencies Communication Proficiency. Organizational Skills. Ability to multi-task. Time Management and Continuous Improvement. Technical Capacity – must be proficient in Excel. Customer/Client Focus. Parts Ordering. Inventory Management and Analysis. Quality Control. Proficiency with Microsoft Excel Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires the employee to lift up to 75 pounds; would require the ability to lift parts, bending or standing as necessary as well as the ability to lift, push, pull items when gathering parts for customers. Would require walking. Would require the ability to resist pressure when assembling hydraulic hoses. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 7 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours. Travel This position may require very minimal to no travel. Preferred Education and Experience Previous service parts experience preferred. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Speak English fluently. Additional Eligibility Qualifications Mid to high level computer operation and troubleshooting skills Ability to self-start and work alone. Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services. Is able to effectively communicate with all other departments in the dealership. Is able to work independently, managing his or her time and workflow. AAP/EEO Statement Ponsse is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Ponsse strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, or any other characteristic protected under applicable federal, state or local law. All Ponsse employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Ponsse wants to develop a working culture and environment that helps to bring the best out of everyone as individuals and us all together. Customer is always in the center of our work and we continuously encourage open and proactive communication, teamwork and taking responsibility as well as agile execution. We truly care about our people, their wellbeing and growth. We are Ponsse family. Work at the top of the forest machine industry Ponsse is a pioneering developer of mechanical timber harvesting that always puts its customers first. Are you interested in working for a Finnish company that is a global leader in its field? To succeed in a changing world, we need experts for a wide variety of tasks. Are you the next Ponsse employee? Ponsse’s values and way of working During decades, Ponsse and its employees have built their own unique culture and spirit, following the ideas of Einari Vidgrén, the company's founder. The Ponsse spirit signifies friendliness and fair play. Ponsse serves its customers reliably and works hard without being overly serious. Everyone assumes and bears responsibility for the success of the company. Click here to get to know us better. View our Privacy Policy.

Requirements

Communication Proficiency.
Organizational Skills.
Ability to multi-task.
Time Management and Continuous Improvement.
Technical Capacity – must be proficient in Excel.
Customer/Client Focus.
Parts Ordering.
Inventory Management and Analysis.
Quality Control.
Proficiency with Microsoft Excel
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Speak English fluently.
Mid to high level computer operation and troubleshooting skills
Ability to self-start and work alone.
Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
Is able to effectively communicate with all other departments in the dealership.
Is able to work independently, managing his or her time and workflow.

Nice To Haves

Previous service parts experience preferred.

Responsibilities

Ability to receive customers, establish rapport, and determine and attend to customers’ needs
Ability to match customers’ needs with appropriate parts or services
Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
Ability to search part numbers or to use the computer and standard catalogs
Ability to monitor bins and determine which parts need reordering
Ability to accurately track parts
Ability to monitor lost sales for inventory control
Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
Knowledge of procedures for ordering special parts or parts with no published part numbers
Ability to identify and acknowledge the receipt of warranty (used) parts
Manufacture and assemble hydraulic hoses